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Patient Support Representative at Appalachian Mountain Health
Robbinsville, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Telephone Inquiries, De-escalation Skills, Client Registration, Insurance Verification, Payment Collection, Electronic Health Records, Appointment Scheduling, Client Outreach, Communication Skills, Behavioral Health, Triage, Data Management, Professional Manner, Follow-up, Client Support, Team Collaboration

Industry

Hospitals and Health Care

Description
Description JOB SUMMARY: Patient Support Representative/ “Front Desk” works in the office as a general point of contact for all clients, providers, and third parties contacts. KEY RESPONSIBILITIES: Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs. Returning client, provider and third party calls in a timely manner. Referring client inquiries of a clinical nature to the appropriate clinical staff for triage. Scheduling appointments. Provide a welcoming first impression of the organization. Client check in and complete full registration process. Experience with verifying client insurance is preferred but not required. Collecting payments. Verifying insurance information. Requirements REQUIREMENTS: Sending and following up on messages between client’s and providers/clinical staff members via EHR Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff. Maintaining electronic health records (EHR) and documenting each point of contact within the EHR. Verifying information on file and updating said information as necessary. Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions. Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments. As appropriate, triaging phone calls and following up on client’s requests.
Responsibilities
The Patient Support Representative serves as the primary contact for clients, providers, and third parties, handling inquiries and scheduling appointments. Responsibilities include managing telephone inquiries, client check-ins, and maintaining electronic health records.