Patient Support Representative at Azul Vision

Pasadena, California, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

23.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Insurance Verification, Appointment Scheduling, Document Preparation, Communication Skills, Computer Literacy, Office Duties, Fast-Paced Environment, Typing, Medical Reception, Public Interaction, Task-Oriented, Detail-Oriented, Patient Check-In, Authorization Processing, Record Scanning

Industry

Medical Practices

Description

Job Details Level: Entry Job Location: Pasadena Clinic - Pasadena, CA Position Type: Full Time Salary Range: $21.00 - $23.00 Hourly Job Shift: Day Job Category: Health Care Description POSITION DESCRIPTION Responsibilities include the provision of exceptional customer service and preparation of documents to ensure patient satisfaction and professionalism and smooth clinic flow. Assist with telephones including scheduling/rescheduling appointments. Posting all monies collected at the Front Desk to patient accounts as well as balancing all monies, credit card transactions and checks at the close of business. KEY RESPONSIBILITIES: Greet patients upon arrival Answer phone by 3rd ring Check-in patients Verify all information is correct in demographics for all patients Obtain/ scan insurance and identification cards Make sure all authorizations are put in system Process new patient information packets Add PCPs to all patients' charts Post monies/batch reconciliation Put up fee tickets promptly Communicate with the staff and patients regarding wait times/ delays in clinic Scanning in documents (outside medical records/ consents/ all pertinent information) Appointment confirmations Appointment reschedule when needed Request authorizations Review the schedule to ensure all requested testing appointments have been kept Insurance verification / Eligibility (HMO, PPO, and Vision Plans) Review scheduled/ insurance verification for and reschedule any ineligible patients Review the schedule to ensure all required authorizations are obtained Checking incoming and outgoing fax status Ensure all Medical records request get to the correct department for processing Maintain a clean work/ waiting area, restock business cards for all doctors Take messages to send tasks to technicians when needed Check out patients Make sure all doctor's orders are complete Verify that correct insurance has been added to encounter Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving Ask patient if all questions have been answered and they understand their diagnosis and plan before leaving Offer dark glasses for dilated patients EXPERIENCE: Minimum: High School Diploma (or its equivalent) 2 years of experience in the medical field front office Experience working with the public. Preferred: Over 2 years and up to and including 5 years of experience. Experience in medical reception and customer service. KNOWLEDGE, SKILLS, ABILITIES: Computer literate. Ability to type 25 wpm. Working knowledge of general office duties. Working knowledge of contracted insurance plans. Good verbal and written communication skills. Good telephone skills. Customer service oriented. Task-oriented. Ability to work in a fast-paced environment. REQUIREMENT: Full COVID-19 vaccination is an essential requirement of this role. Azul Vision will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. Azul Vision requires all new hires and employees to report their COVID-19 vaccination status Employees must comply with any state and local masking orders. In addition, when in an Azul building, employees are expected to always wear a mask. Or approved exception Qualifications Minimum: High School Diploma (or its equivalent) 2 years of experience in the medical field front office Experience working with the public. Preferred: Over 2 years and up to and including 5 years of experience. Experience in medical reception and customer service. Knowledge, Skills, Abilities: Computer literate. Ability to type 25 wpm. Working knowledge of general office duties. Working knowledge of contracted insurance plans. Good verbal and written communication skills. Good telephone skills. Customer service oriented. Task-oriented. Ability to work in a fast-paced environment. Work Environment This job operates in a professional, fast-passed, medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets, and interacts with both staff and patents. Physical Demands The employee is required to stand and use both hands for typing for extended periods of time; Walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Position Type and Expected Hours of Work This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8 hours a day shifts with occasional overtime as required. Travel This position may require up to 50% travel. Travel to multiple clinic locations will be required throughout the week, and at times on short notice. BENEFITS 401(k) Health insurance Employee discount Vision insurance Health savings account Dental insurance Flexible spending account Life Insurance Employee assistance program

Responsibilities

The Patient Support Representative is responsible for providing exceptional customer service and ensuring smooth clinic flow. Key tasks include greeting patients, scheduling appointments, processing payments, and verifying insurance information.