Patient Support Representative at CareTria

, , United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

24.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Inbound calls, Outbound calls, Pharmacy support, Data entry, Communication skills, Organization skills, Empathy, Problem solving, Microsoft Word, Microsoft Excel, Microsoft Outlook, HIPAA compliance, Attention to detail, Time management, Triage

Industry

Pharmaceutical Manufacturing

Description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the Caretria Team! The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions. Responsibilities Support inbound and outbound phone lines for the pharmacy Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail Accurately and completely capture information and update systems appropriately Be flexible, organized and able to comply with constantly changing program business rules Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction. Provide availability, tracking and shipping information for patient’s medication as needed Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations. Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices. Execute day-to-day operations specific to the assigned program(s). Maintain patient confidentiality at all times. The above duties are meant to be representative of the position and not all-inclusive. Qualifications MINIMUM JOB REQUIREMENTS: High school diploma or equivalent Two (2) years of work experience in a customer service or customer focused role Must have proven ability to provide consistently high-quality of service PREFERRED EDUCATION AND EXPERIENCE: Associate Degree or technical school training in a related field One (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field Experience with HIPAA and patient services Bi-lingual, English and Spanish KNOWLEDGE, SKILLS & ABILITIES: Demonstrated empathy and compassion Excellent verbal and written communication skills Excellent organization skills and detail oriented Balance multiple priorities to meet expected response deadlines Adaptable, flexible and readily adjust to changing situations Ability to work independently and as a member of a team Ability to comprehend and apply basic math principles Ability to apply logical thinking when evaluating practical problems Ability to present information and respond to questions from stakeholders Ability to interact with a diverse group Ability to listen and demonstrate a high degree of empathy Demonstrated computer skills includes Microsoft Word, Excel, and Outlook Display tact and diplomacy in response to unfavorable or negative situations Demonstrated sensitivity and understanding when speaking with patients Demonstrated passion for speaking with people in an outgoing way PHYSICAL DEMANDS: Location of job activities 100% inside Extensive manual dexterity (keyboarding, mouse, phone) Constant use of phone for communication Noise and/or vibrations exposure Frequently reach (overhead), handle, and feel with hands and arms Sit for prolonged periods of time Occasionally stoop, kneel, and crouch Occasionally lift, carry, and move up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The expected base ♥pay range for this position is $19–$24 per hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses. CareTria is an Equal Opportunity Employer.

Responsibilities

The Patient Support Representative manages inbound and outbound communications with patients and healthcare providers to resolve inquiries and provide pharmacy support. They are responsible for accurately updating patient records, maintaining confidentiality, and escalating complex issues to ensure high-quality service.