PATIENT SUPPORT - REPRESENTATIVE at Georgia Urology PA

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

17.5

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Call Center, Multitasking, HIPAA Compliance, EHR Systems, Teamwork, Communication

Industry

Medical Practices

Description

Description PATIENT SUPPORT - REPRESENTATIVE Georgia Urology Location: Sandy Springs, GA 30319 *By applying to this posting, you are confirming your attendance at the hiring event. * About the Role: Are you passionate about helping patients and making a difference in their healthcare journey? Georgia Urology is hosting a Hiring Event for Patient Support Center Representatives (PSC Reps) to join our fast-paced, patient-focused team. As the first point of contact for our patients, you’ll play a key role in ensuring they feel supported, respected, and cared for from the moment they call. If you thrive in a call center environment, enjoy multitasking, and are committed to delivering exceptional customer service, this role is for you! A Day in the Life of a PSC Representative: Work in a true call center environment with a business casual/scrub-friendly dress code. Handle 75–110 inbound calls daily, averaging 7–10 minutes per call. Provide top-notch customer care while scheduling patient appointments and procedures. Use multiple platforms simultaneously: NextGen EHR, DASH, Five9, Microsoft Teams, email, etc. Calls are quality-monitored to ensure excellent service. Enjoy a consistent schedule: Mon–Thurs 8:30 AM–5:00 PM, Fri 8:00 AM–5:00 PM. Receive a 6-week training program with ongoing team support. Take advantage of lunch breaks, two 15-minute breaks daily, and parking validation. Requirements What We’re Looking For: High school diploma or equivalent required. Previous healthcare scheduling or call center experience preferred. Strong customer service skills and ability to stay calm under pressure. Knowledge of health insurance plans and HIPAA compliance a plus. Comfortable working in a fast-paced, multitasking environment. Reliable attendance and professional teamwork are essential. Why Georgia Urology? Be part of a supportive team that values professionalism and respect. Gain hands-on experience in a high-volume healthcare environment. Opportunities for career growth within Georgia’s leading urology practice. Starting Pay $17.50, Start Date: March 23rd

Responsibilities

The Patient Support Representative acts as the first point of contact, handling 75–110 inbound calls daily to provide support, schedule appointments, and ensure patients feel cared for. This role requires using multiple platforms simultaneously while adhering to quality monitoring standards.