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Patient Support Specialist- Call Center at Dermatology Services Inc
Greenwood, Indiana, United States -
Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Multitasking, Customer Service, Patient Advocacy, Detail-Oriented, Interpersonal Relationships, Registration, Scheduling, Insurance Verification, EMR Scheduling System, Communication, Accuracy

Industry

Medical Practices

Description
Description Call Center (Patient Support Specialist) Greenwood, IN The ideal candidate will be able to multitask in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff. • Register and schedule patients referred by outside physicians (via phone or fax). Ensure complete and accurate registration, including patient demographics and current insurance information. • Verify patient insurance, including referrals and authorization requirements. • Triage phone calls to appropriate staff members • Additional duties as assigned. Requirements Strong patient advocate, promoting a positive patient experience. Experience with an EMR scheduling system. Previous medical practice experience is a plus Basic insurance knowledge Dedicated team player Dependable and reliable Ability to effectively communicate with patients Focused on accuracy and attention to detail. Positive, energetic personality

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Responsibilities
The specialist will manage high-volume call center duties, including registering and scheduling patients referred by outside physicians, ensuring accurate demographic and insurance data capture. Key tasks also involve verifying patient insurance details, including authorizations, and triaging incoming phone calls to the appropriate staff members.