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Patient Support Specialist at Southeast Community Health Systems
Zachary, Louisiana, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

16.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Appointment Scheduling, Call Handling, Microsoft Outlook, Patient Registration, Insurance Verification, Copay Collection, Typing, Communication

Industry

Hospitals and Health Care

Description
Description Please Note: This position will be primarily assigned to the organization's mobile coach POSITION SUMMARY Performs customer service functions in the clinical office setting. Essential Functions: Responsible for all incoming calls. Scheduling of medical and dental appointments. Follow up on No-Show appointments. Working of the Dental Recall List. Inform patients of past due balance at point of contact. Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook. Retrieve appointments and messages from Patient Portal on a daily basis. Complete Patient Registration for medical and dental patients. Insurance Verification Collection of copays, deductible, and fees. Preparations for next day’s schedule Other reasonable duties as assigned Requirements SKILLS & ABILITIES Education: High School Diploma or GED Certificate required Computer Skills: Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Other Requirements: Ability to communicate in English, both verbally and in writing. Ability to communicate in different languages desired. Excellent customer service skills Ability to type 40 wpm desired
Responsibilities
This role involves performing customer service functions within a clinical office setting, primarily handling all incoming calls, scheduling medical and dental appointments, and managing follow-ups for no-show appointments. Essential duties also include processing patient registrations, verifying insurance, collecting fees, and preparing the schedule for the following day.