Patient Support Team Lead (Remote) at GetixHealth

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

22.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Coaching, Customer service, Conflict resolution, Problem-solving, Patient scheduling, HIPAA compliance, Workflow management, Data analysis, Training, Communication, Time management, Multitasking, Google Suite, Microsoft Office

Industry

Hospitals and Health Care

Description

PATIENT SUPPORT CENTER TEAM LEAD – LEAD THE TEAM, ELEVATE THE PATIENT EXPERIENCE! Are you a strong leader who thrives in fast-paced healthcare environments? Do you enjoy coaching teams, solving problems, and ensuring patients receive exceptional service? Join GetixHealth as a Patient Support Center Team Lead and help drive excellence across our Patient Support Center operations! This is your opportunity to lead by example—supporting staff, improving workflows, handling escalations, and ensuring patients receive the highest level of care and service. From team coaching to patient scheduling support, your leadership will make a direct impact every day. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Position: Full- Time Potential Start Date: 5/26/2026 Location: Remote (Must pass an internet speed test/ we provide the equipment) Reports to: Patient Support Center Supervisor Compensation: $20- $22 per hour Operational Hours: Operational hours: Monday–Friday, 9:00 AM – 9:00 PM CST (Must be flexible within business hours) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ POSITION SUMMARY: The Patient Support Center Team Lead is responsible for ensuring patients receive the highest level of service and quality by assisting and supporting the staff to provide the best patient experience. The Lead is responsible for conducting new hire training, providing in-the-moment support by answering staff questions, and assisting with escalated patient issues. The Lead spends roughly a quarter of their time on standard tasks and workflows to assist with volume as they review live data and identify areas for improvement or support. KEY RESPONSIBILITIES: * Lead the team to meet and exceed patient expectations regarding customer service * Provide backup support to the team and ensure department goals are met * Monitor call volume, prioritize work, and distribute workload effectively * Track and measure team goals throughout the day and over time * Monitor schedule adherence and minimize unnecessary distractions to ensure calls are answered timely * Support department workflows including patient scheduling, responding to tickets, benefit verification, prior authorizations, and patient questions * Respond to staff questions in designated communication channels * Assist with escalated patient issues and provide guidance while documenting accordingly * Conduct new hire training for patient scheduling, coordinator, and billing positions * Communicate and reinforce new initiatives, workflow updates, and process improvements in partnership with leadership * Maintain HIPAA compliance and confidentiality at all times * Other duties as assigned EDUCATION AND EXPERIENCE: * High school diploma or GED required * Bachelor’s degree preferred * 1+ year of experience in a Patient Support Center preferred * 2+ years of experience in customer service or healthcare settings required * Previous leadership or team lead experience preferred * Strong verbal and written communication skills * Proficiency in Google Suite, Microsoft Office, and other computer systems * Strong customer service mindset with compassion and professionalism * Ability to maintain confidentiality and comply with HIPAA regulations SKILLS & COMPETENCIES: * Strong leadership and coaching abilities * Strong attention to detail and ability to maintain accurate records * Ability to multitask and work in a fast-paced environment * Ability to work independently and as part of a team * Dependable, punctual, and able to manage time effectively * Strong problem-solving and conflict resolution skills * Excellent organizational and time management skills * Professional communication and customer service skills * Team-oriented mindset with the ability to motivate and support others WORK ENVIRONMENT & PHYSICAL REQUIREMENTS: * Remote position requiring high-speed internet and a secure HIPAA-compliant workspace * Prolonged sitting and regular computer use required * Exposure to sensitive and confidential patient information * Occasional overtime may be required based on workload and business demands WHY JOIN GETIXHEALTH?: Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people. BENEFITS & INCENTIVES: * Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment. * Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. * 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service. * Paid Time Off (PTO): Start accruing PTO from your very first day of employment. * Flexible Benefits: Customize your benefits package to fit your personal and family needs. GetixHealth is an Equal Opportunity and E-Verify Employer. Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.

Responsibilities

The Team Lead is responsible for overseeing patient support operations, coaching staff, and ensuring high-quality service delivery. They also handle escalated patient issues, conduct training, and monitor team performance metrics to meet department goals.