We are looking for individuals who are enthusiastic and passionate about helping others.
We are a highly regarded training Practice supporting GP’s, Nurses, Pharmacists and many others at different stages of their careers. Based at two surgeries to the North and South of Scarborough our teams support over 16,000 patients.
You will be an essential part of our dynamic workforce, working alongside our teams of GP’s, Nurse Practitioners, Practice Nurses, HCA’s, Dispensers, Clinical Pharmacists, MSK Practitioners, Mental Health workers, Social Prescribing Link workers, Care co-ordinators, Medical Secretaries, Coders and many more!
This is a busy, demanding and interesting role and you will need to be quick thinking and tenacious, but also kind and understanding. Working in a great team of clinical and non-clinical colleagues, we need you to be friendly, flexible and used to using your initiative as well as working closely with colleagues.
The main purpose of the Patient Support Team is to:
Offer advice, guidance and assistance to patients, relatives, carers or other healthcare agencies, wishing to use our services. You will facilitate effective and professional communication between patients and members of the primary health care team, secondary care and other associated healthcare agencies. You will also undertake a variety of administrative duties to assist in the smooth running of the Practice.
We are looking for someone who is eager to develop themselves within the Practice and our multidisciplinary teams. You should have a professional, flexible and adaptive approach to working and a positive can-do attitude. Whilst the working hours will be Monday to Friday, all our Practice Team members support the extended access rota. This means that on occasion, you will be required to work an evening or Saturday shift. This will be on rotation and with plenty of notice.

JOB SUMMARY:

The purpose of the role is to:
· Offer advice, guidance and assistance to patients, relatives, carers or healthcare agencies wising to use our services.
· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
· Undertake a variety of administrative duties to assist in the smooth running of the practice
· Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
· Project a positive and friendly image of the Practice to patients and other visitors, either in person or via other communication methods used by the Practice.

EDUCATION & QUALIFICATIONS

Essential -
O/GCSE Level English or equivalent
Good working knowledge of Windows IT packages
Excellent keyboard skills
Desirable -
Customer Service Qualification
ECDL Qualification
Previous working knowledge of SystmOne clinical system

RELEVANT EXPERIENCE

Essential -
At least 2 years administration
Desirable -
Experience in a similar role within the last 5 years

KNOWLEDGE AND SKILLS

Essential -
Good general education
Knowledge of Microsoft Office applications
Comprehensive knowledge of spelling and grammar
Desirable -
Knowledge of the NHS
Comprehensive knowledge of medical terminology

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the member’s line management, dependent on current and evolving practice workload and staffing levels:

• Responding to patient concerns and providing a high quality level of customer services
• Maintaining and monitoring the practice appointments system
• Processing requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional or that the correct slot type is booked into the correct clinic
• Undertaking to obtain correct information to patients who wish to register at the practice and registering them correctly onto the clinical system
• Maintaining the electronic links between the practice and the registering health authority as per protocol and guidance
• Scanning of patient letters and attaching those letters to patient record in the clinical system
• Updating patients data sharing preferences on the clinical system in line with policy, protocol and guidance
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information personally and electronically to members of the practice team ensuring that all appropriate information is gathered from the originator of the message
• Accurately inputting blood test requests from GPs, nurses or other related healthcare professionals onto the electronic requesting system via the clinical record
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Providing patient results to the patient or their appropriate representative
• Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
• Keeping the reception and waiting areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Unpacking deliveries made to the practice of general supplies and ensuring cleared away promptly
• To provide cover for other team members within the same cover rota as requested
• Undertake any other tasks relevant to the post as requested and considered to be within the remit of the reception role