Job ID: 7106155929
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Pinnacle Health Medical Services – Specialty
Department: Pediatric Specialists
Location: 3 Walnut Street, Lemoyne, PA
Union Position: No
Salary Range: $ 18.89-28.39 USD
Join our team of Life Changers!
UPMC is hiring a Full-Time, Patient Service Representative or Patient Service Representative II to support the office in Lemoyne.
We are a pediatric office that enjoys having fun and being silly with our patients while delivering top notch care!
We are a strong, dynamic team that is looking to add someone that is just as passionate about the work we do as us.
You will also be crossed to trained to assist providers with patient care.

INDIVIDUALS WITH MEDICAL/MEDICAL OFFICE EXPERIENCE WILL BE GIVEN PRIORITY.

Hours are Monday-Friday 8:00am-4:30pm
No holidays or weekends!
Travel will be required 25% of the time to support our other office in Chambersburg.
Manager will discuss further during interview.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

QUALIFICATIONS:

Patient Service Representative

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Patient Service Representative II

• High School graduate or equivalent.
• Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years experience in an ambulatory care office or outpatient care facility.
• Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.
• Accuracy and attention to detail are extremely important.
• Must possess strong organizational and communication skills and be able to work independently in a fast paced environment.

Preferred:

• Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.
• Knowledge of Medicaid, Medicare and private insurances plans.
• Knowledge of insurance verification systems.
• Previous team leader or supervisory experience

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.