Patient Team Lead at Mint Cannabis

, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

18.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Performance Guidance, Customer Service, Compliance Maintenance, Organization, Opening And Closing, Dispensary Operations, Product Selection Guidance, Mentoring, Training, Task Delegation, Point-Of-Sale Systems, Cash Reconciliation, Conflict Resolution, Team Building, Communication

Industry

Alternative Medicine

Description

Retail Lead Reports to: Store Manager FLSA Status: Non-Exempt Department: Retail Location: Longwood, FL Pay Range: $18.00 an hour Position Summary: The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales floor. This role bridges the gap between team members and store management and plays a key role in delivering a positive, educational, and compliant customer experience. Responsibilities: Must be able to open and close the store in accordance with company policy. Responsible for overseeing daily dispensary floor operations and ensuring staff are supported and efficient. Must be able to verify allotments, guide patients through product selection, and deliver exceptional service. Responsible for mentoring and training Budtenders and delegating tasks as needed. Must ensure product displays are clean, properly labeled, rotated, and fully stocked. Responsible for handling customer concerns, assisting with de-escalation, and supporting team performance. Must operate point-of-sale systems accurately and assist with daily cash reconciliation. Required to maintain a clean, compliant, and professional retail environment. Must support management with team communication, scheduling, and daily feedback. Supervisory Responsibilities: Supervises Budtenders and retail team members during scheduled shifts. Provides real-time coaching and supports training initiatives. Qualifications: 1+ year of customer service or cannabis retail experience required. 1+ year of leadership experience preferred. Strong communication, conflict resolution, and team-building skills. Working knowledge of cannabis products, POS systems, and customer service best practices. Ability to stand for extended periods (3+ hours) and lift up to 50 pounds. Reliable transportation and a flexible schedule, including weekends and holidays. Must be at least 21 years of age. Must be able to pass a state background check by OMMU Equal Opportunity Employer Statement: Mint Cannabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Responsibilities

The Retail Lead supports daily dispensary operations by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization on the sales floor. This role involves overseeing staff, verifying allotments, guiding patient product selection, and handling customer concerns.