Responsibilities:
Key Responsibilities
- Program Implementation: Design and implement a transportation program for patients to include but not limited to identifying and implementing a Non-emergency Medical Transportation software to handle scheduling, routing and dispatching.
- Coordinate Patient Transport: Oversee the scheduling and coordination of non-emergency medical transportation services. Ensure timely and safe transportation for patients to and from medical appointments. Maintain a detailed schedule of transportation requests, utilizing NEMT software, including pick-up and drop-off times.
- Communication: Communicate effectively with patients, healthcare staff, and transportation personnel to ensure smooth, accurate, and timely transportation of patients.
- Ensure Patient Safety: Ensure that patients are safely transported by adhering to all safety protocols and guidelines during transport, including checking equipment and ensuring that patients are securely fastened during transit.
- Monitor and Maintain Schedules: Maintain and track transportation schedules for patients, prioritizing urgent and critical transport needs. Ensure that all transportation services are provided on time.
- Documentation and Record-Keeping: Maintain patient eligibility records, transportation logs, and other necessary documentation. Use relevant software systems to track and manage transportation requests, outcomes, and billing.
- Coordinate with Healthcare Teams: Work closely with nursing, medical staff, and other departments to ensure that transportation schedules align with patient care needs.
- Handle Special Requests: Accommodate specific patient needs such as wheelchair transport, oxygen assistance, or other medical support during transport.
- Supervise Transport Staff: Oversee the work of the drivers, providing guidance, training, and support to ensure safe and efficient operations.
- Customer Service: Provide excellent customer service by ensuring a compassionate, respectful, and professional approach to patients during transport.
- Problem-Solving: Address any issues or delays related to patient transportation, resolving problems promptly and effectively.
- Crisis Management: Provide support in crisis situations, helping patients connect with emergency services when needed and ensuring they receive timely care.
Fleet Maintenance and Management:
- Oversee the maintenance, repair, and operational readiness of the transportation fleet per the established protocols.
- Schedule regular inspections and preventive maintenance to ensure fleet vehicles are safe, clean, and compliant with safety standards.
- Manage vehicle repair requests and coordinate with mechanics or third-party service providers to address issues promptly.
- Maintain detailed records of all fleet maintenance activities, including service history, repairs, and inspection reports.
- Monitor fuel usage, vehicle performance, and identify cost-effective opportunities for fleet management.
Supervises Operations:
- Lead program planning, development and implementation.
- Evaluate the efficiency and effectiveness of the NEMT program and recommend improvements.
- Stay informed about industry best practices, new technologies, and relevant regulations to improve service delivery.
- Monitor staff productivity
- Ensure all staff provide quality services
- Ensure competency of staff
- Monitor staff mileage, including ensuring that logs are complete and calculations are correct. Ensure staff has current and valid driver’s license and vehicle insurance.
- Interview and screen applicants when necessary and complete appropriate form as outlined in personnel policies and procedures
- Provide training in general orientation of the facility, policies, procedures, operations and specific skill areas
- Objectively complete staff performance evaluations and route to Human Resources on a timely basis
- Provide staff with consultation and supervision as needed
- Provide coverage and assistance as needed
- Effectively collaborate with other AltaPointe programs and outside sources
Supervision and Consultation
- Seek supervision and consultation as needed
- Accept and employ suggestions for improvement
- Actively work to enhance clinical skills
Courteous and respectful attitudes towards patients, visitors and co-workers
- Treat patients with care, dignity and compassion
- Respect patient privacy and confidentiality
- Is pleasant and cooperative with others
- Assist visitors and consumers as needed
- Personal values don’t inhibit ability to relate and care for others
- Is sensitive to the patient’s needs, expectations and individual differences
- Is gentle and calm with patients and families
Administrative and Other Related Duties as Assigned
- Actively participate in Performance Improvement activities
- Actively participate in AHS committees as required
- Complete assigned tasks in a timely manner
- Follow AHS policies and procedures
- Maintain current license/certification and requirements for renewals (i.e. CEU’s), if applicable, and attends to required in-services and workshops
Qualifications:
High school diploma or equivalent required; associate or bachelor’s degree in business, healthcare or related field preferred. Must be at least 23 years of age; have a valid state issued driver’s license and proof of current liability insurance. Previous experience in public transportation or logistics is strongly preferred. Previous experience with Non-Emergency Medical Transportation (NEMT) software is strongly preferred. Required knowledge, skills and/or abilities outlined below:
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Compassionate, empathetic, and professional demeanor when interacting with patients and staff.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational, attention to detail and time management skills.
Knowledge, outlined below, to be attained within six (6) months of employment.
- Knowledge of patient safety protocols and HIPAA regulations
- CPR and First Aid certification required (company-provided training)
- Knowledge of psychiatric disorders in the adult population
- Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
- Knowledge of State, Medicaid, Medicare, and Joint Commission on Healthcare Accreditation standards and practices.
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