Patients' Right Advocate Team Lead at Sustainable Wellness Solutions

Sacramento, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

31.0

Posted On

05 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advocacy, Behavioral health, Case management, Team leadership, Documentation, Conflict resolution, Coaching, Performance feedback, Crisis intervention, Stakeholder management, Regulatory compliance, Grievance investigation, Rights advisement, Communication, Organization

Industry

Civic and Social Organizations

Description

Reports To: PRA Director Supervises: PRA Advocates (typically 4 to 5 staff per team) FLSA Status: Non-Exempt (recommended) Work Location: Primarily onsite at assigned facilities; administrative work as approved Schedule: Full-time, maintains standard PRA schedule and caseload Position Summary The PRA Sacramento Lead Patients’ Rights Advocate is a mid-level working lead responsible for day-to-day oversight of a designated team (typically 4 to 5 advocates) while maintaining a full, standard PRA client schedule and advocacy workload. This role focuses on frontline coordination, coaching, and operational follow-through. Leads provide direct supervision in practice (daily direction, support, documentation review, coverage coordination) but do not hold hiring or firing authority. Leads elevate staffing decisions and higher-level personnel actions to the Program Director. Two Lead roles are anticipated, each managing a defined team and facility coverage area. Essential Functions Direct team coordination and support • Provide daily directions and support to assigned advocates to ensure coverage, responsiveness, and service quality. • Serve as first-line problem solver for schedule issues, facility access barriers, and workflow questions. • Model professional conduct, client-centered advocacy, and consistent documentation standards. Working advocate responsibilities (full schedule) • Maintain a full caseload and standard PRA schedule, including rights advisements, complaint investigations, advocacy contacts, and follow-up. • Prepare for and participate in hearings as assigned, including completing required documentation and client communications. • Provide timely, accurate, and complete documentation consistent with PRA standards and contract expectations. Quality and documentation oversight • Review basic documentation for completeness and timeliness within the team, flagging issues early. • Support advocates with hearing preparation quality, investigation steps, and clear next actions. • Identify trends or recurring issues and escalate to the Supervising Advocate with proposed solutions. Coverage coordination • Coordinate day-to-day coverage within the team, including callouts, minor schedule adjustments, and immediate back-up planning. • Communicate coverage updates promptly to the Supervising Advocate and impacted facility contacts, following internal protocols. Coaching and performance feedback • Provide on-the-spot coaching and feedback to advocates related to workflow, professionalism, boundaries, and documentation. • Elevate performance concerns, repeated noncompliance, or behavior issues to the Supervising Advocate for formal action. • Support onboarding and training of new staff within the team through shadowing, checklists, and competency support. Stakeholder communication • Maintain professional working relationships with facility staff and partners while protecting the independence of PRA functions. • Address routine stakeholder concerns within scope and escalate complaints or risk issues per protocol. Supervisory Scope and Limits • Provides day-to-day direction, coaching, and task oversight for assigned advocates. • Does not have independent authority to hire, terminate, or finalize disciplinary actions. • Defers leadership decisions involving formal discipline, hiring, termination, or major operational changes to the Program Manager through the Supervising Advocate. Minimum Qualifications • Minimum 2 years of advocacy, behavioral health, case management, peer support, or rights-based client services experience. • Demonstrated ability to manage a full workload independently with strong documentation and follow-through. • Ability to coach peers, coordinate coverage, and maintain professionalism in high-pressure environments. • Valid California driver’s license and ability to travel between Sacramento County sites. • DOJ Background Check and Jail Clearance Preferred Qualifications • PRA experience in California behavioral health settings. • Associate or bachelor’s degree in a related field, or equivalent lived and professional experience aligned with advocacy work. • Experience with hearings, investigations, or formal grievance and rights processes. • Bilingual capability aligned with client needs. • Experience working in county-contracted or compliance-driven programs. Knowledge, Skills, and Abilities • Strong organization, responsiveness, and ability to prioritize quickly. • Strong interpersonal skills with the ability to give direct feedback respectfully. • Strong written documentation and comfort with required systems and logs. • Clear boundaries, sound judgment, and steady demeanor with clients and partners. Working Conditions • Work occurs in clinical and institutional settings and may involve exposure to individuals in acute psychiatric distress. • Required ability to sit, stand, walk, and move throughout facilities; lift up to 25 pounds occasionally. • Must maintain confidentiality and comply with all privacy and safety requirements. Location Sacramento, California Department Operations Employment Type Full-Time Minimum Experience Experienced Compensation $27-$31

Responsibilities

The Team Lead oversees a team of advocates while maintaining a full caseload, providing daily direction, coaching, and operational support. They are responsible for ensuring service quality, managing documentation standards, and coordinating coverage across assigned facilities.