Patron Accounts Assistant at Des Plaines Public Library

Des Plaines, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

25.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Player, Prioritization, Judgment Calls, Computer Literacy, Policy Adherence, Interlibrary Loan, Statistical Reporting, Cash Handling, Clerical Tasks, Outreach, Instruction

Industry

Libraries

Description

Patron Accounts Assistant Job Description Full-Time: 37.5 hours/week Schedule: Mondays 8:30am-4:30pm, Tuesdays 1:00pm-9:00pm, Wednesdays, Thursdays, Fridays 9:00am-5:00pm, and every 4th Saturday 8:30am-5:00pm. About the Position: We are seeking a hardworking, self-starter with excellent customer service skills. This key role requires a team player who can prioritize and make judgment calls in a fast-paced environment. The successful candidate will assist customers with their library accounts and materials, help register them for cards and programs, and do outreach throughout the community. Computer literacy is a must! DUTIES: 1. Understands and carries out the Library’s policies and procedures 2. Assists patrons with all matters related to their Library accounts and answers public questions. 3. May be responsible for one or more of the following: fulfills interlibrary loan requests and reports statistics; registers public meeting room bookings, maintains the schedule and public calendar, and reports statistics; selects Quick Pick magazine collection and maintains display; and registers and processes special library cards for businesses, nonresidents, and a variety of other types of users. 4. Assists and instructs patrons in the use of the self-checks, automated materials handler, copier, and catalog. 5. Registers patrons for library cards, library programs, and other services such as voter registration and tax preparation appointments. 6. Checks materials in and out, renews items, and sorts and routes materials. 7. Answers Library directional and procedural questions and general community-related questions. Refers patrons to appropriate staff for assistance when necessary. 8. Promotes Library card signup at in-person visits to local schools and community events. 9. Reconciles patron accounts and takes payment for damaged and lost items. 10. Prepares daily cash deposit and cash register drawer for opening on the following day. 11. Accepts donations for the Friends of the Library and processes purchases from the on-going book sale. 12. Maintains public holds area, Quick Pick collections, and new Video Game collection, including shelving and straightening. 13. Compiles statistical data. 14. May attend appropriate meetings, workshops, and conferences. 15. May prepare weekly desk schedule. 16. Performs a variety of clerical tasks. 17. Performs other duties as assigned. MINIMUM QUALIFICATIONS: 1. Two years college preferred. 2. Two years library experience or two years retail customer service experience. 3. Available to work evenings and weekends. Starting Salary: $35,100 - $48,750 annually DOQ Benefits: * Vacation accrual * Holiday pay * Sick accrual * IMRF Pension Plan * Mission Square Pre of Roth 457 * Medical, Dental and Vision Insurance * Life Insurance * Employee Assistance Program

Responsibilities

This role involves assisting library patrons with account management, registration for cards and programs, and handling materials check-in/out and payments for lost items. Responsibilities also include community outreach, maintaining specific library collections, and performing various clerical and cash reconciliation tasks.