Patron Services Clerk at Carol Stream Public Library

Carol Stream, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Attention to Detail, Interpersonal Skills, Problem Solving, Communication, Teamwork, Clerical Procedures, Library Services, Organizational Skills

Industry

Government Administration

Description

Description The Carol Stream Public Library is looking for a reliable and dedicated part-time team member with the availability to work Wednesdays 1-5pm, Thursdays 2-9pm, and every other Saturday 12-5pm and Sunday 1-5pm. Part-time employees receive 3 paid holidays, 2 additional floating holidays, and accrue paid leave. Part-time employees are eligible to enroll in vision benefits and can participate in an optional retirement investment fund. Position Summary: Performs the full range of circulation services and a variety of clerical procedures with a focus on successful customer interaction Essential Job Duties and Responsibilities: • Welcome visitors and respond to inquiries • Monitor incoming telephone calls and route accordingly • Monitor chat for curbside pickup of available materials • Deliver materials for curbside pickup • Perform Library materials check-in, check-out, renewals, placing and processing of holds • Assess the condition of returned and transited materials for review • Register, renew and maintain patron accounts • Sorts, shelves, relocates, and searches for library materials • Retrieve returned materials from book drop • Reads shelves for accuracy of order, re-shelving materials as needed • Explain account and borrowing policies to customers and staff • Assist customers in the use of Library equipment • Records transactions for statistical purposes • Performs other duties as assigned Requirements Education: • High school diploma or equivalent required Experience: • Two years customer service experience preferred Knowledge, Skills and Abilities: • Strong customer service orientation • Ability to handle cash and credit transactions • Ability to interpret and execute detailed procedures • Interpersonal skills using tact, patience and courtesy • Attention to detail, accuracy and organization • Works collaboratively as a member of a team and independently with minimal direction • Uses verbal, written and electronic communication effectively • Proficient in using a personal computer and office productivity software • Applies basic problem-solving to a variety of situations Working Conditions/Physical Requirements: • Multiple daily collection of materials from inside and outside book drop in varying temperature and weather • Ability to, bend, stoop, carry, reach, pull, push and lift up to 20 pounds

Responsibilities

The Patron Services Clerk performs a full range of circulation services and clerical procedures with a focus on customer interaction. Responsibilities include welcoming visitors, managing inquiries, and handling library materials.