Patron Services Coordinator at Carol Stream Public Library

Carol Stream, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

18.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Staff Training, Conflict Resolution, Team Leadership, Clerical Tasks, Data Analysis, Office Productivity Software, Interpersonal Communication, Problem Solving, Organization, Electronic Communication

Industry

Government Administration

Description

Description *This is a part-time, IMRF and VSP vision insurance eligible, 25 hours/ week supervisory position that requires availability to work evening and weekend shifts. This position accrues Sick and Vacation time monthly, and receives 2 paid holidays and 2 Floating Holidays annually* Position Summary: Direct the workflow of the department and delegate a variety of clerical tasks while performing the responsibilities of a Patron Services Clerk. Essential Job Duties and Responsibilities: • Assist in training and coaching Patron Services Clerks and Materials Clerks • Resolve customer disagreements positively • Issue Special Borrowing Accounts • Examine, and appropriately route, materials for review • Maintain billing for damaged and unreturned materials within the Library and the SWAN consortium • Analyze report data for problem solving with patron accounts and circulated materials • Serve as Team Leader which includes handling patron concerns, managing emergencies and opening and closing of the facility • Balance cash drawer • Facilitate meeting room reservation requests • Other duties as assigned Requirements Education: • High School diploma or equivalent Experience: • Two years public library Patron Services department experience preferred • Two years customer service experience Knowledge, Skills and Abilities: • Strong customer service orientation • Ability to handle cash and credit transactions • Ability to interpret and execute detailed procedures • Interpersonal skills using tact, patience and courtesy • Aptitude to direct others in their work • Attention to detail, accuracy and organization • Works collaboratively as a member of a team and independently with minimal direction • Uses verbal, written and electronic communication effectively • Proficient in using a personal computer and office productivity software • Applies creative problem-solving to a variety of situations Working Conditions/Physical Requirements: • Multiple daily collection of materials from inside and outside book drop in varying temperature and weather • Ability to, bend, stoop, carry, reach, pull, push and lift up to 20 pounds

Responsibilities

Direct the workflow of the department and delegate clerical tasks while performing Patron Services Clerk duties. Responsibilities include training staff, resolving customer disagreements, and managing facility operations as a Team Leader.