Patron Services Lead at Kodiak Freight LLC

Omaha, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervisory Skills, Cash Handling, Communication, Interpersonal Skills, Teamwork, Microsoft Office, Tessitura, Problem Solving, Training, Event Coordination, Report Generation, Time Management, Attention to Detail, Professional Demeanor, Adaptability

Industry

Description

Description Position Summary: This position is responsible for providing high quality service in a professional, timely manner by communicating, coordinating, and supervising Patron Service Representatives to attain O-pa goals for specified events/performances, including sales and reconciliation of walk-up tickets. The Patron Services Lead coordinates all aspects of patron service related to ticketing at specified events and is responsible for weekly, time-sensitive department projects assigned by the Patron Services Manager. This position must uphold the O-pa Core Values of Collaboration, Inclusion, Trust and Integrity. Position Duties and Responsibilities: Continually provides exemplary patron service. Responds with sensitivity and professionalism to the practical needs of patrons and O-pa staff in all interactions, including solving patron service issues and/or complaints. Processes ticket transactions (single, subscription, ticket exchanges, etc.) on Tessitura (online, integrated ticketing software). Balances daily ticket sales and works with other Patron Services Representatives when balancing their daily ticket sales. Upholds ticketing policies and procedures include but not limited to; ticket sales, refunds, exchanges, lost-stolen tickets and Internet ticketing. Represents O-pa expertly while working with constituent groups who use Ticket Omaha box office services. Supervises Patron Services Representatives in the execution of their event/performance related duties for specified events. Produces event/performance related reports requiring balancing and reconciles cash before closing of Ticket Omaha box office for specified events. Continually learns current and/or new systems, policies and procedures and stays abreast of new program developments. Processes patron transactions including but not limited to; low level gift processing, address updates and entering new patron records into the system. Completes weekly departmental projects in a timely manner as assigned by the Patron Services Manager. Assists in the training and development of part-time Patron Service Representatives. May be required to perform other duties as assigned. Requirements Minimum Experience and Qualifications: Two (2) years prior customer service experience. One (1) year previous supervisory experience preferred. Strong, proven customer service skills. Ability to efficiently and accurately handle cash transactions and reconciliation. Prefer prior cash handling experience. Proven ability to work well with others in a team-based environment. Requires evening and weekend availability. Proficient in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint). Proficient in using personal computer hardware and software. Professional demeanor. Excellent communication and interpersonal skills. Must be able to effectively and efficiently communicate in English. Minimum Education Requirements: High School Diploma or equivalent (GED). Supervisory Responsibilities: Supervises Patron Services Representatives during office hours and at specified events. Physical Demands: Must be able to lift 25+lbs Required to sit for long periods of time. The noise level in the work environment is moderate. Expected Hours: Monday – Friday 8:30am-5pm, with additional nights, weekends and holiday hours. Equipment/Machinery Used: General office equipment (computer, telephone, fax, copier and printer)

Responsibilities

The Patron Services Lead is responsible for providing high-quality service and supervising Patron Service Representatives to achieve organizational goals for events. This includes processing ticket transactions, balancing sales, and addressing patron service issues.