Patron Services Supervisor at High Plains Library District

Erie, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

42.76

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Supervision, Performance Management, Customer Relations, Budgeting, Reference Services, Programming Planning, Project Management, Information Navigation, Circulation Management, Oral Communication, Written Communication, Sierra ILS, Microsoft Word, Microsoft Outlook, Strategic Thinking, Personnel Management

Industry

Libraries

Description

Patron Services Supervisor Pay Grade: 60 Compensation/Benefits: $31.60 - $42.76/hr; Full-time benefits FLSA Classification: Exempt Hours: 40 hrs/wk Full-time; Some days, evenings, and weekends Location: Erie Community Library, Erie, CO 80516 Department: Branch Services Supervisor: Library Manager Supervises: Library Associates Deadline for Application: July 01, 2026 Role: Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming. Major Duties and Responsibilities: 20% - SUPERVISION OF DAILY OPERATIONS – Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit. (Essential) 15% - STAFF PERFORMANCE MANAGEMENT – Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. (Essential) 15% - COORDINATION OF DISTRICT PRIORITIES – Collaborates with peers, other departments, and staff to coordinate strategic priority efforts; establishes effective workgroups and uses project management best practices to recommend, accomplish and implement projects, initiatives, and strategies. (Essential) 15% - PATRON ASSISTANCE – Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. (Essential) 10% - INFORMATION NAVIGATION – Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. (Essential) 10% - CIRCULATION – Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. (Essential) 5% - STAFF SELECTION – Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. (Essential) 5% - BUDGETING – Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. (Essential) 5% - OTHER DUTIES – Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch. (Essential) Minimum Requirements: Education: Master of Library and Information Science Experience: One to Three years of similar library and/or supervisory experience Or any combination of education and experience which provides the success factors. District Success Factors: Focuses on the customer Initiative Contributes to a positive work environment Strategic thinking Pursues personal development Continuous improvement Takes pride in the workplace Emotionally intelligent Tactful Knowledge of public library operations Creativity Job Success Factors: Knowledge of public library goals, policies, and services Knowledge of library technology Skill in customer relations including dealing with difficult patrons and volatile situations Skill in supervision Knowledge of the principles, methods, and practices of professional library science and supervision Knowledge of reader interest levels and group and community interests Knowledge of professional library literature, multi-media, and library technology Knowledge of the principles, practices, theory, and applications of public personnel management Knowledge of print and online reference resources Skill in customer relations Skill in supervision Skill in oral and written communication Skill in using Innovate Interfaces, Inc’s Sierra or another comparable automated library system Skill in Windows, Word, Internet Explorer, and Outlook Able to model expected employee behavior Able to budget and plan Able to organize, supervise, and evaluate the work of paraprofessional staff Able to analyze issues and make informed recommendations Able to operate various office equipment including copiers Physical Success Factors: Able to push a fully loaded book-cart weighing up to 200 lbs. Able to lift 50 lbs. Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance Accidental Death and Dismemberment (AD&D) Insurance Short-Term Disability Long-Term Disability 401(a) Defined Contribution Retirement Plan 457 Deferred Compensation Plan Flexible Spending Accounts for transportation, dependent care and medical expenses Tuition Reimbursement Paid Leave This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Responsibilities

Supervises daily library operations, staff performance, and the delivery of reference and information services to patrons. Responsibilities include coordinating district priorities, managing budgets, and planning library programming.