Pavilion Recreation Facility Shift Lead at Bend Park and Recreation

Bend, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

29.51

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Staff Management, Facility Operations, Risk Management, Customer Service, Problem Solving, Decision Making, Communication, Scheduling, Training, Mentoring, Emergency Action Planning, First Aid, CPR, Conflict De-escalation, Multitasking

Industry

Recreational Facilities

Description

Description Benefit Type: non benefited Benefits Available: For a full description of our benefits, please click here. About the job: The Pavilion Recreation Facility Shift Lead is responsible for leading and directing staff, programs and operations at a recreation facility during assigned shifts ensuring that standards and procedures are consistently maintained. A day in the life: Duties may include, but are not limited to the following: Oversees the ongoing operations of recreation facility including multiple staff, programs and uses. Provides leadership to all front-line staff working during hours on duty, including directing and assigning work, adjusting work schedules, coaching and providing input on employee performance. Provides ongoing leadership and support to assigned program area(s) which may include training, mentoring, scheduling, directing, assigning and work. Assists supervisor in hiring staff. Adjusts facility schedule and operations to respond to a variety of conditions, including program needs, user load, safety, budget, and environmental conditions. Makes recommendations regarding staffing levels and facility scheduling. Oversees recreation facility operations during assigned shifts, including technical operations such as swimming pools and ice rinks; opens and closes facility; ensures that health and safety standards are maintained; reports maintenance issues. Provides for safety of participants and staff, including implementing risk management practices across multiple staff levels and programs. Addresses public questions and concerns regarding facilities and programs in a positive and constructive manner. Serves as the on-site lead of the Emergency Action Plan, managing response according protocols. Acts as a Mandatory Reports; reports incidents of child abuse/neglect. Performs other job-related duties as assigned. Schedule: Saturdays: 12:00pm-10:30pm (10 hour shift) Sundays: 2:00pm-10:00pm (6- 8 hour shift until mid July, then only occasional Sunday shifts due to events) Some opportunities for other hours to cover when staff are out. Requirements What you'll need for success: Strong Knowledge of: Operations, functions and standards for assignment including programming, facility operations, and risk management; Effective customer service; and Applicable laws, codes, regulations, policies and procedures for assignment. Skill and Ability to: Lead, motivate and direct others; Exercise substantial initiative and decision making; Demonstrate organizational, planning and problem-solving skills; Multitask, including organizing and prioritizing own work and the work of others; Show high attention to detail; Effectively communicate with others verbally and in writing, including by phone, e-mail or in person; Navigate conversations with upset people, de-escalate or diffuse difficult situations, encourages compliance through education; Work cooperatively with others and create a positive, constructive, and respectful relationship with staff and the general public; Operate computer programs as well as staying current with new programs and operate common office equipment; and Work independently with minimum direction while also working as part of a team and collaborating with others. What we're looking for: Education, Experience, and Training: High school diploma or equivalent; two years of college courses in recreation or related field preferred; AND Two (2) years of experience working in a recreation facility or relevant experience with at least one (1) year team lead experience; OR Any satisfactory combination of education, experience and training. License and Certifications: Positions in this classification are required to have basic first aid and CPR training and certification. Other specialty licenses and certifications may be required depending on facility and program assignment. Supervision Received: Reports directly to a Recreation Facility Supervisor. Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance. Supervision Exercised: Provides ongoing leadership and direction to all staff working assigned shifts, which may include directing and assigning work, adjusting work schedules, training, coaching and providing recommendations on evaluating performance and developing goals. Working Conditions: The following are working conditions, including environmental and physical demands, required for this classification. Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions. Work schedule is varied and includes early mornings, evenings, weekends, and holidays. Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling. The flow of work and character of duties involve normal mental and visual attention much or all of the time. Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions. Work includes extensive exposure and contact with staff and public, which may cause exposure to illness. Ability to maintain sustained concentration on computer screens and a variety of peripherals; manual dexterity and daily precise control of fingers and movements while operating keyboard, mobile devices, telephone and standard office equipment. Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position. Veteran Preference Status Under Oregon law, veterans who meet minimum qualifications for a position may be eligible for employment preference. To qualify for veterans’ preference, you must submit required documentation prior to the closing date of the recruitment. Veterans’ preference cannot be awarded without required documentation. Beginning January 1, 2026, certain preferences will also apply to current and former members of the Oregon National Guard. For more information on if you qualify for veterans’ preference visit https://www.oregon.gov/boli/workers/pages/veterans-preference.aspx Application consideration and wage calculation: To be considered for this position, applicants must have a complete online application. Your application materials and any submitted responses to the supplemental questions will be the basis for our evaluation. Incomplete information may result in disqualification and/or affect your starting wage. Equal Employment Opportunity: Bend Park and Recreation District is an Equal Opportunity Employer Bend Park & Recreation District Core Competencies: All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources • Accountability • Customer Service Orientation • Safety • Judgment and Decision Making • Teamwork and Cooperation • Results Orientation •

Responsibilities

The Shift Lead oversees daily recreation facility operations, including managing staff, programs, and technical equipment like pools and ice rinks. They are responsible for ensuring health and safety standards, handling public inquiries, and leading emergency response protocols.