PAYMENT ANALYST at Entain

Riga, , Latvia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Processing, Fraud Investigation, Transaction Management, First Line Resolution, Customer Service Collaboration, Problem Solving, Risk Management, Fraud Detection, Risk Mitigation, Analytical Thinking, Communication, Attention To Detail, Team Player, KYC/AML Verification, iGaming Industry Knowledge, FinTech Industry Knowledge

Industry

Entertainment Providers

Description

About the Role We are looking for a detail-oriented Payment Analyst to join our Operations team. In this role, you will be the first line of defense against fraud and the primary support for seamless transactions for our customers. You will handle the day-to-day processing of payments, investigate suspicious activity, and work closely with Customer Service to resolve complex financial queries. As this is a full-time role supporting our operations, it requires the readiness to work a rotating shift schedule from Monday to Sunday, including public holidays, with working hours between 09:00 and 01:00. Key Responsibilities: Payment Processing & Support Transaction Management: Process player payments (deposits and withdrawals) for Entain Baltics & Nordics clients, ensuring all transactions and arising issues are handled in a timely and professional manner. 1st Line Resolution: Handle initial queries regarding gaming, financial, and technical issues related to Payments & Fraud, ensuring accurate and efficient resolution for our customers. CS Collaboration: Act as the dedicated support link for Customer Service agents, providing expert guidance and resolution on payment-related inquiries. Problem Solving: collaborate actively with the wider Payments team to troubleshoot and solve problems regarding customer questions and technical payment hiccups Fraud & Risk Management Early Detection: Monitor transaction flows to ensure fraudulent activities are spotted early enough to control and minimize risk exposure to the company. Investigation: Conduct deep-dive research to find and solve fraud cases Risk Mitigation: Proactively identify patterns of abuse and suggest improvements to internal controls to prevent future financial loss. Requirements: Essential Experience Industry Knowledge: Previous experience in a Payments, Fraud, or Customer Service role within the iGaming or FinTech industry is highly preferred. Fraud Awareness: Familiarity with common online fraud typologies and KYC/AML verification procedures. Regional Familiarity: Understanding of the payment landscape in the Baltics and Nordics (e.g., knowledge of Card Payments, Trustly, Revolut, and local banking methods) is a plus. Skills & Competencies Analytical Thinking: Ability to analyze large sets of data to spot trends, anomalies, and suspicious behavior. Communication: Strong written and verbal communication skills in English; fluency in a Nordic or Baltic language is a strong plus. Attention to Detail: High level of accuracy when processing financial transactions and verifying sensitive documents. Team Player: Ability to work effectively with cross-functional teams (CS, Compliance, Tech) in a fast-paced environment. Why Join Us? Be part of a leading iGaming group with a strong presence in Northern & Central Europe. Opportunity to develop specialized skills in Payment Operations & Fraud Prevention. Competitive salary and benefits package. Dynamic and international working environment. Flexible shifts (morning & afternoon). We offer: Great opportunity to take part in the development of a growth- and innovation-driven company and build its future. Dynamic work in a rapidly growing international company with personal development possibilities. Professional team with various international backgrounds to collaborate. Opportunity for career development. Wide benefits package: annual company performance bonus, extra day off on your birthday, dedicated days off for your physical and mental health, additional vacation days depending on the length of employment, health insurance policy, wellness and team-building events, dedicated budget for your training and development, paid online consultations with certified therapists and so much more!

Responsibilities

The analyst will process player payments, handle initial queries related to payments and fraud, and act as a dedicated support link for Customer Service agents. Key duties also involve monitoring transactions for fraud, conducting deep-dive investigations, and suggesting improvements to internal controls.