Payment and Card Services Specialist at Austin Telco Federal Credit Union

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Operations, Payment Processing, Card Services, Customer Service, Attention to Detail, Organizational Skills, Microsoft Office, Accounting Systems

Industry

Financial Services

Description

Description Payments & Card Services Specialist| Location: 11149 Research Blvd, Austin, Tx 78759| Employment Type: Full-Time| Schedule: Monday–Friday 7:30am-4:00pm or 8:00am-4:30pm The Payment & Card Services Specialist ensures the accuracy, integrity, and efficiency of financial transaction processing across ACH, wire, check, and card platforms. This role serves as a liaison between internal teams and members, delivering exceptional service while performing reconciliation and reporting duties. Ideal for candidates who thrive in a fast-paced, collaborative environment and are passionate about accuracy and service excellence. What You’ll Do: Balance daily transactions and clearing accounts (e.g., teller, card settlements, tax deposits) Process ACH, wire transfers, chargeback checks, collection items, and stop payments Support ACH, Share Draft, and Wire Services through balancing, file processing, and auditing Assist with card services functions including settlements, disputes, and backup coverage Research and resolve member inquiries regarding account activity, check copies, and statements Resolve clearing discrepancies and collect on incoming/outgoing items Balance general ledger accounts and ensure accurate accounting data entry Provide professional support to members and internal departments via phone, email, and IM Collaborate on projects, audits, and subpoena requests Assist with ATM reconciliation and vendor coordination for ATM fleet maintenance Process debit card maintenance and support VISA fraud and dispute claims Perform other duties as assigned to support department objectives What You Bring: Associate degree in Accounting, Finance, or related field preferred (or equivalent experience) 2+ year experience in financial operations, payment processing, or card services in a credit union, bank, or financial institution Proven ability to balance high-volume transaction data and resolve discrepancies Strong communication and customer service skills High attention to detail and organizational skills Proficiency in Microsoft Office and financial/accounting systems What We Offer: 401(k) Retirement Plan with company match, plus a Pension Plan to support your long-term financial goals. Paid Federal Holidays for all employees Community Engagement Opportunities through credit union-sponsored volunteer initiatives and events. Additional Requirements Good credit standing (verified prior to hire) Successful background check and drug screening upon offer Why Austin Telco? We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first. Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Payment & Card Services Specialist ensures the accuracy, integrity, and efficiency of financial transaction processing across various platforms. This role serves as a liaison between internal teams and members, delivering exceptional service while performing reconciliation and reporting duties.