Payment - Client Service Analyst at JPMC Candidate Experience page

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Treasury Services, Cash Management, Clearing Processes, Account Management, Regulatory Compliance, Analytical Skills, Interpersonal Skills, Stakeholder Management, Financial Services, Product Adoption, Business Development, Performance Metrics, Banking Operations, Communication

Industry

Financial Services

Description

Are you ready to make a significant impact in the world of banking? At J.P. Morgan, we offer you the opportunity to grow your career while working with a dynamic team dedicated to client success. As part of our rapidly expanding revenue business in India, you'll have the chance to enhance your skills, contribute to transformative initiatives, and be part of a culture that values diversity and inclusion. Join us and be a part of a team that thrives on innovation and collaboration. As an Analyst within the Client Service Account Management team, you will play a pivotal role in managing and supporting client servicing for Treasury Services. You will be the single point of contact for clients, for ensuring seamless execution and driving efficiency in client interactions. Your work will be crucial in guiding account maintenance activities and supporting transformation initiatives that enrich client experiences. Join us to be part of a team that values collaboration, innovation, and client success. Job responsibilities: • Manage relationships with top-tier corporate and multinational clients, supporting their banking needs • Serve as the single point of contact for client escalations and ensure seamless service coverage • Visit clients regularly to identify opportunities for product adoption and growth • Lead service review meetings and resolve complex client inquiries • Support transformation initiatives to enhance client experience • Track regulatory changes and proactively guide clients to compliance • Monitor key performance indicators, metrics, and business objectives • Partner with relationship managers and sales teams to deliver exceptional client service • Collaborate with sales teams to identify and pursue new business opportunities • Share market and regulatory updates, promoting digitization and new product offerings • Direct client requests or refer to appropriate execution teams for resolution Required qualifications, capabilities, and skills: * Bachelor’s Degree * At least 3 years of banking experience, including exposure in customer service or client servicing related roles * Understanding of global cash management products * Knowledge of clearing processes such as Real-Time Gross Settlement, National Electronic Funds Transfer, National Automated Clearing House, Society for Worldwide Interbank Financial Telecommunication, Clearing House Interbank Payments System, Federal Reserve, and other currency clearing * Strong interpersonal and relationship management skills * Ability to work independently and achieve desired results * Strong analytical skills for managing key performance indicators and metrics * Ability to collaborate effectively with internal teams. Preferred qualifications, capabilities, and skills: * Experience in managing large corporate clients * Familiarity with transformation initiatives in banking * Proactive approach to regulatory compliance JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

The analyst will serve as the primary point of contact for corporate clients, managing their treasury service needs and resolving complex inquiries. They will also support transformation initiatives, monitor performance metrics, and collaborate with sales teams to identify growth opportunities.