As a Payment & Disconnection Specialist at Sustainable Energy First, you will play a key role in supporting our customers in managing debt-related issues. This role requires excellent interpersonal and communication skills to resolve matters effectively with both customers and suppliers.
You will be the first point of contact for any debt issues, working internally and externally to ensure these issues are resolved promptly and do not escalate to the point of disconnection or legal action. This role offers the opportunity to make a significant difference and add value for our customers.

REQUIREMENTS

• Customer focused: Be an advocate for the customer, work through issues thoroughly to provide a swift and effective resolution.
• Organised: Be a self-starter who can work independently, prioritise tasks, and demonstrate control over your workload.
• Determined Problem Solver: Driven to find the best outcomes, and when faced with complex issues, collaborate and investigate to resolve them.
• Confident Communicator: Equally adept at communicating via phone or email, choosing the best method based on the issue.
• Team Player: Understand the importance of supporting colleagues to consistently deliver the best service.
• Technology: Embrace technology to support the best experience for our customers.
  Please note we are relocating from the Fylde coast to Fulwood (Preston) by the end of August.

Please refer the Job description for details