Payment Error Rate Associate - SNAP Eligibility at Staffing Solutions Organization LLC (SSO)

, , United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Analysis, Decision Making, Microsoft Office, Telephone Communication

Industry

Staffing and Recruiting

Description

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Payment Error Rate Associate - Remote State of Maine Office of Family Independence (ME OFI) Overview An overview of the work, briefly summarizing the job, the main purpose, the objectives, and the results expected. The positions will provide critical support to OFI’s Supplemental Nutrition Assistance Program (SNAP) eligibility function. Those functions will include navigating various state systems to do data entry and analysis and correspond with clients in writing and on the phone as needed. The main purpose is to ensure SNAP decisions are timely and accurate, therefore reducing Maine’s PER rate, to avoid future cost sharing penalties. Knowledge, Skills and Certifications Specific qualifications needed to perform the job including, necessary licenses, knowledge, skills, education, experience, training, and technical skills. Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures Skilled in Microsoft Office suite of programs Skilled in telephone communication with clients/the public and using telephony systems Duties and Deliverable Specific duties required of the resource, as well as any expected deliverables, including necessary travel expectations. Prepare SNAP cases; to include data entry in the OFI eligibility systems; applying relevant program policies to specific case circumstances, and identifying and requesting verifications as necessary Updating client addresses in ACES, including outreach by phone or otherwise as necessary Fielding phone calls from the public to answer basic questions, provide information about case status, or triage to eligibility specialists Schedule Summary of work schedule, including normal working hours, on-call expectations, allowed time off (which is non-billable), ability to work remote. This will be a fully remote, full-time role, with hours expectations aligning with Department staff – eight working hours on a set schedule that can start as early as 7:00 a.m. and go until no later than 5:00 p.m., with 30 or 60 minutes for lunch. This is a 40 hour per week position and no overtime will be permitted. Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role. Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

Responsibilities

The Payment Error Rate Associate will provide critical support to the SNAP eligibility function by preparing cases, performing data entry, and communicating with clients. The main goal is to ensure timely and accurate SNAP decisions to reduce Maine’s payment error rate.