Payment & Exceptions Supervisor at Northwest Bank

Lake Oswego, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Systems, Exception Handling, Regulatory Compliance, Supervisory Skills, Problem-Solving, Communication, Decision-Making, Attention to Detail, Operational Efficiency, Banking Operations, ACH Transactions, Customer Service, Training, Coaching, Math Skills, Documentation

Industry

Banking

Description

Description The Payments & Exceptions Supervisor is responsible for overseeing daily payment processing and exception management functions within the bank. This role ensures that transactions are processed accurately, exceptions are identified and resolved in a timely manner, and compliance with regulatory and internal standards is maintained. The supervisor provides leadership to staff, supports branch operations, and acts as a liaison between departments to ensure effective resolution of payment and exception issues. This role requires excellent communication skills, attention to detail, and a proactive approach to identifying and resolving operational challenges. Perform assigned duties in alignment with the Bank’s Mission, Vision, and Core Values, delivering timely, responsive, and exceptional service in accordance with the Bank’s customer service standards. Manage daily Exception Item Management (EIM) including Non-Post (NP), Non-Sufficient Funds (NSF), and Stop Payment activity. Report large return items and exceptions to management and coordinate with relevant branches for resolution. Review, process, and track Automated Clearing House (ACH) transactions, including International ACH Transactions (IATs), corrections, death notices, prenotifications, returns, micro-entries, and error handling. Communicating originator issues to Online Banking Manager and Regional Customer Service Manager. Ensure compliance with NACHA rules and internal ACH policies. Monitor branch-issued cashier check reports for irregularities. Communicate discrepancies to branches and initiate stop payments as required. Branch Certification Review: Conduct regular reviews of branch certification reports to confirm adherence to internal controls and regulatory standards. Identify deficiencies, provide feedback to branch personnel, and escalate recurring issues to management. Maintain documentation of certification reviews and corrective actions. Support internal and external audits, ensuring compliance with FDIC, BSA, and other regulatory requirements. Supervise staff performing exception and payment processing functions. Provide training, coaching, and guidance to ensure adherence to procedures and accuracy in daily tasks. Monitor workloads and ensure timely completion of operational responsibilities. Provide prompt and professional support to branch staff and internal partners regarding exceptions, stop payments, and payment inquiries. Identify opportunities to improve operational efficiency and accuracy. Perform other duties as assigned. Requirements Required Qualifications High school diploma or equivalent required; Associate’s or Bachelor’s degree in business, finance, or related field preferred. 5+ years of banking operations experience, preferably in branch operations. Preferred Qualifications Strong knowledge payment systems including ACH rules, exception handling, checks and deposit operations. Expertise in exception handling, branch certifications, and regulatory compliance. Supervisory or leadership experience in banking or financial services preferred. Understanding of applicable regulations, including Nacha, UCC Article 4A, OFAC, and BSA/AML. Researching and resolving transaction discrepancies. Excellent problem-solving, communication, and decision-making skills. Ability to work effectively in a fast-paced, deadline-driven environment. Strong math skills. Thorough knowledge of deposit services and other banking services. Computer skills including Windows-based software, word processing and spreadsheet applications, internet usage, electronic mail, and bank software.

Responsibilities

The Payments & Exceptions Supervisor oversees daily payment processing and exception management functions, ensuring accurate transaction processing and timely resolution of exceptions. This role also involves providing leadership to staff and acting as a liaison between departments to resolve payment issues.