Payment Lifecycle Specialist IV - EMEA Investigations at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

International Payment Processing, Wire Transfers, SWIFT, Analytical Skills, Problem Solving, Client Relationship Management, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Word, Treasury Operations, Payment Investigations

Industry

Financial Services

Description

Join our team to support day-to-day operations in the Payments Investigations Function, handling client inquiries and wire transfers. You’ll help deliver accurate, timely outcomes in a fast-moving environment where your work directly supports client experience. This role offers an opportunity to grow your skills while helping our global team stay ready for what’s next. As a Payment Lifecycle Specialist IV in the Payments Investigations Function, you will support daily operations by investigating and resolving client inquiries related to wire transfers for treasury clients across our branch network. You will ensure accurate and efficient processing of investigations and transactions by following documented procedures and controls, under the supervision of a team associate. JOB RESPONSIBILITIES * Process investigations and transactions according to documented procedures and controls. * Perform daily team functions while meeting deadlines and control requirements. * Process manual instructions for fund and wire transfers in multiple currencies. * Analyze information to confirm data accuracy and completeness. * Support training and education of team members on job functions and procedures. * Complete backup production tasks and identify improvements in work practices. * Review, research, and submit manual entries to resolve funds transfer inquiries. * Partner with clients or the Client Service team to provide and receive updates on wire transfer inquiries. * Work with minimal supervision and take initiative to identify and complete required tasks. * Participate in rotation of functions within the group to maintain workflow efficiency. REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS * Hold a graduate degree. * Demonstrate experience or working knowledge of international payment processing operations. * Demonstrate strong interpersonal skills and ability to communicate effectively at all levels. * Demonstrate excellent written and oral communication skills in English. * Demonstrate a proactive problem-solving approach, including ownership of issues and appropriate escalation. * Demonstrate strong analytical skills and a client-focused mindset. * Demonstrate proficiency in Microsoft Access, Excel, PowerPoint, and Word. PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS * Have 2 years of experience in back-office banking operations, including payment processing or investigations experience. * Demonstrate working knowledge of SWIFT and international payment conventions and practic JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

Investigate and resolve client inquiries regarding wire transfers for treasury clients across the branch network. Process manual fund transfers in multiple currencies while ensuring adherence to documented procedures and controls.