Payment Lifecycle Specialist IV - High Value - Payment Processing at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

International Payments Processing, Operational Controls, Exception Management, SWIFT Messaging, Process Documentation, Client Service, Analytical Skills, Risk Management, Audit Readiness, People Leadership, Knowledge Transfer, Financial Services Operations

Industry

Financial Services

Description

Keep money moving—accurately, securely, and on time. In this role, you’ll help lead day-to-day international payments processing, ensuring every manual payment instruction is executed with strong controls and a client-first mindset. You’ll partner closely with Client Service, Operations, and Technology to resolve exceptions quickly and improve end-to-end performance. If you thrive under deadlines and enjoy improving processes while supporting teammates, this role offers meaningful impact and growth. JOB SUMMARY As a Payments Processing Supervisor in International Payments Operations, you will oversee daily manual payment processing and verification, ensuring controls are followed and client instructions are executed accurately and on time. You’ll work with us to manage exceptions, reduce risk, and continuously improve how we operate. You’ll also help build a strong team environment through coaching, clear communication, and shared accountability for quality and deadlines. JOB RESPONSIBILITIES * Execute client payment instructions using defined controls to deliver accurate, timely outcomes * Verify and process requests efficiently while monitoring queues and escalating aging items appropriately * Identify errors, breaks, and exceptions promptly and escalate with clear detail and urgency * Respond to routine queries and complaints professionally and within agreed timelines * Maintain strong audit readiness by following procedures consistently across daily activities * Improve processes by identifying efficiency opportunities and implementing changes in a controlled manner * Create and update process documentation and standard operating procedures, ensuring standards are followed * Ensure adherence to internal policies, including system access and information security requirements * Support a collaborative team culture by communicating issues, actions, and outcomes clearly * Train and cross-train team members through effective knowledge transfer and ongoing support * Manage deliverables across partner teams/sites and adapt to extended hours or night shifts during peak volumes REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS * 2 years of experience in international payments processing operations * Experience processing and validating manual payment instructions using defined operational controls * Ability to work under pressure and meet stringent deadlines with consistent attention to detail * Experience handling exceptions, investigations, and timely escalation of aged or high-risk items * Strong communication skills (written and verbal) with the ability to interact effectively across teams and levels * Client service mindset with experience responding to routine operational queries and complaints * Knowledge of banking and financial services operations, including payments lifecycle concepts * Strong analytical skills and comfort working with operational data to track issues and trends * Proficiency with common productivity tools (spreadsheets, presentations, and documents) PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS * Experience in a payments back office at a foreign bank, processing center, or large financial institution * Prior people leadership or supervisory experience in payments operations * Working knowledge of Society for Worldwide Interbank Financial Telecommunication (SWIFT) messaging and international payment conventions * Experience creating and governing process documentation and control checklists in an audit-focused environment * Experience partnering with technology teams to remediate root causes and improve processing workflows * Experience coordinating work across multiple sites or partner locations * Flexibility and demonstrated effectiveness in night shift coverage during high-volume periods JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

Oversee daily manual international payment processing and verification to ensure accuracy and timeliness. Lead team coaching and process improvements while collaborating with Client Service and Technology teams to resolve exceptions.