ABOUT FAREHARBOR

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ’Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

REQUIREMENTS:

• 1-2 years of experience in finance, accounting or payment operations
• High attention to detail; organized in tracking work, deadlines, and documentation
• Familiarity with Slack, Airtable, and Google Sheets a plus
• Strong communication and coordination skills; especially in cross-team environments
• Comfortable working with recurring timelines (monthly closes) and ad-hoc daily volume
• Ability to document and improve small-scale operational workflows
• Attention to detail, utilizing great problem solving and critical thinking skills
• Genuinely committed to delivering best in class customer/technical support
• Ability to work closely and effectively with others
• Self-starter who can manage daily workload independently
• An excellent verbal and written communicator

ABOUT THE ROLE

FareHarbor is seeking a Payment Operations Analyst to support and execute core payment operations tasks involving vendor debits/credits, client reimbursements, and partner adjustments. This role is critical in ensuring timely and accurate execution of operational payment movements; bridging between Commercial and Payment Operations teams. Also, by serving as a liaison among internal teams, clients and our payment service providers, you will work to ensure payments are processed correctly, assist throughout the dispute process, and consistently use your critical thinking and problem solving skills to solve a wide variety of payment-related issuesThis role will report to our Manager of Payments Operations.

WHAT YOU’LL DO HERE:

• Process Product related debits and credits within commercial agreed-upon timelines with clients
• Coordinate closely with Commercial teams & Finance to ensure data reconciliation and documentation of adjustments
• Process adhoc adjustments via Stripe
• Maintain expert FareHarbor disputes/chargebacks knowledge: Create and submit Dispute Evidence Packets, keep track of new and resolved disputes, liaise clients through the Dispute Process
• Solve a wide variety of payment-related escalations
• Ensure that clients are successfully verified with our payment service providers and their payments are processed correctly
• Be a representative for the Payments Team for clients, internal team members, and external partners
• Work closely with the product team to resolve systemic issues related to payments
• Various other operational tasks related to Payment Operations at FareHarbor (including projects related to implementing new payment methods, monetization initiatives, currencies, fraud prevention)