Responsibilities

• Disputes Management
• Monitor and manage the dispute process for various payment rails including Mastercard, Visa, FPS, BACs whilst ensuring compliance and high customer satisfaction. Promptly escalate and take ownership of issues affecting payment operations, collaborating with internal and external teams for resolution.
• Reporting & Governance
• Ensure daily and monthly reconciliation of internal accounts is accurate and timely. Perform payment rails reporting in compliance with regulatory obligations. Continuously recommend and enhance procedures, document processes, and refine SLAs. Assist in developing business requirements for product enhancements.
• Stakeholder & Merchant Relations
• Serve as the primary contact and escalation point for payment scheme inquiries and business-as-usual projects. Coordinate with merchants for debt recovery.
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Experience and skills

• Minimum 2 years of experience in payment operations
• Understanding of UK safeguarding rules
• Proficiency in card dispute resolution, as well as BACSs and FPS dispute processes.
• Experience in implementing process improvements and handling escalation procedures
• Challenges the status quo, working autonomously and collaboratively.
• Excellent communication and stakeholder engagement skills.
• Highly organised, disciplined, and detail-obsessed.
• Proven reliability in data processing, problem-solving, and meeting deadlines.

Bonus points

• Experience in high-growth environments, Financial Services, or EMI/Payments.
• Proficiency in SQL and BI tools.

Like the rest of the team, you’ll benefit from

- An opportunity to shape and build the future of Zeller from the ground up in the UK

- A competitive salary package, including equity from an early stage;

- A balanced, progressive, and supportive work environment;

- Endless learning and development opportunities;

-Excellent parental leave and other leave entitlements;

-Being part of a fast-growing and ambitious scale-up.