Payment Operations Assistant Manager at THE DART BANK

Mason, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Processing, ACH, Wire Transfers, Faster Payments, Online Bill Pay, Regulatory Compliance, Risk Management, Team Leadership, Process Improvement, Customer Service, Analytical Skills, Problem-Solving, Communication Skills, Microsoft Office, Payment Systems, Supervisory Experience

Industry

Financial Services

Description

Job Details Level: Management Job Location: Mason Main Office - Mason, MI 48854 Position Type: Full Time Job Category: Banking JOB DESCRIPTION PAYMENT OPERATIONS ASSISTANT MANAGER JOB SUMMARY The Payment Operations Assistant Manager supports the daily operations of the bank’s payment processing functions, including ACH, wire transfers, faster payment systems (real-time payments, FedNow, Zelle, etc.), online bill pay, and other electronic payment systems. This role ensures compliance with regulatory requirements, operational efficiency, and exceptional service delivery to internal and external customers and Fintech partners. The Assistant Manager acts as a key resource for staff development, process improvement, and risk mitigation within the payment operations team. Be able to adapt to a fast paced, changing environment, keeping the team motivated and up to date on changes as they develop. KEY RESPONSIBILITIES Operational Oversight: Assist in managing daily payment processing activities, ensuring accuracy and timeliness for ACH, wires, faster payment systems, online bill pay, and other payment channels. Monitor workflow and allocate resources to meet service level agreements (SLAs). Responsible for improving and updating procedures. Compliance & Risk Management: Ensure adherence to NACHA, Federal Reserve, Real-Time Payments, FedNow, Zelle and other regulatory guidelines and rules. Support audits and implement controls to mitigate operations and fraud risks. Team Leadership: Supervise and mentor payment operations staff, providing training and performance feedback. Serve as a point of escalation for complex payment issues and inquiries. Process Improvement: Identify opportunities to streamline processes and enhance automation. Collaborate with technology teams to implement system upgrades and new payment solutions. Participate with vendors or FinTech partners as a liaison (focus groups) to improve systems whenever possible. Customer Service: Partner with internal departments, external customers, Fintech partners, and vendors to resolve payment-related issues promptly. Maintain a high level of professionalism and confidentiality in all interactions. Assists with the resolution of complex or reoccurring issues and identifies root cause and acts as an escalation point. Other: Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act. All other duties as assigned. JOB SPECIFICATIONS Education: College degree or experience equivalent preferred. Accredited ACH Professional (AAP) certification preferred but not required. Skills: Strong knowledge of ACH, wire transfers, faster payment (RTP, Zelle...), and other electronic payments. Familiarity with payment systems and banking regulations. Excellent analytical, problem-solving, and communication skills. Proficiency in Microsoft Office and payment processing platforms. Experience: 3+ years in payment operations or related banking functions. Supervisory or leadership experience preferred. ESSENTIAL FUNCTIONS Mobility Use of hands Vision Communicate verbally ACCURACY AND ACCOUNTABILITY Measured by the timely processing of assigned duties and customer satisfaction SUPERVISES Payment Operations Staff SUPERVISED BY Deposit and Payments Manager Qualifications Dart Bank is a community bank, serving our community since 1925. We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people. Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives. Dart Bank. For What Matters Most. We offer: Medical Benefits Dental Vision 401(K) Employee Stock Ownership Plan Paid vacation & sick time Flexible scheduling Employee Assistance Program Dart Bank University At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service. We are a local business that cares about our employees and our community. Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment. All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws. The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment. This employers can only use E-Verify once you have accepted a job offer and completed Form I-9.

Responsibilities

The Payment Operations Assistant Manager oversees daily payment processing activities and ensures compliance with regulatory requirements. This role also involves supervising staff, improving processes, and maintaining exceptional service delivery.