POSITION DESCRIPTION

The Payment Operations Manager will ensure our CivicPlus’ embedded payment solution operates efficiently and effectively. Working closely with our PayFac as a Service (PFaaS) provider, this role will oversee our responsibilities in underwriting, boarding, risk management, and ongoing backend operations. Responsible for both execution and continuous improvement of the above processes, this role will deliver a seamless experience that ensures customers can take a payment anytime, anywhere.

AS A PAYMENTS OPERATIONS MANAGER YOU WILL:

Underwriting and Boarding

• Ensure all required information and applicable files are collected and submitted for merchant underwriting
• Monitor and notify appropriate parties of progress and work collaboratively to rapidly resolve any underwriting issues preventing approval
• Configure internal systems to activate processing capabilities upon approval, with understanding of impacts on downstream customer experiences such as reconciliation and device management

Risk

• Perform additional research and risk investigation accounts or transactions flagged for review by our PFaaS partner
• Monitor and manage disputes across the portfolio by owning the procedures that define how we support our customers throughout this process
• Manage all account changes after a customer goes live, such as handling B Notices or validating bank accounts for DDA changes

General Operations

• Function as a primary point of contact with our PFaaS provider for escalations related to duties defined above and those of our Payment Support team
• Manage projects and establish documentation for repeatable procedures, such as payment account imports/transfers and portfolio migrations
• Use your payment subject matter expertise to educate customers and colleagues on payment industry, best practices, and our solution(s)
• Recommend procedure and technology updates to improve our efficiency, customer experience, and keep pace as our solutions and industry evolve
• Other related duties, as assigned

What We’re Looking For:

• Bachelors Degree with a concentration in finance, accounting, economics, business, or related field
• 3+ years of experience in Payments Industry, preferably with a Processor, PayFac, or software company using PFaaS
• Demonstrable knowledge of Payment Underwriting, Risk and Compliance disciplines
• High level understanding of card brand and NACHA rules and regulations
• Capable of managing projects of various size, leveraging strong communication and interpersonal skills
• Strong desire to learn, with a sense of curiosity and eye for detail
• Proficiency with Microsoft Office tools, particularly Excel

Compensation and Benefits:

• Estimated Salary Grade Range: $80,200 – 117,100

• • The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
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  We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
  Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.
  PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.
  This position will remain open until April 19th at 5:00pm CT. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Please refer the Job description for details