Payment Operations & Risk Analyst

at  Squarespace

The Squarespace Payment Operations & Risk team is growing. We’re looking for an analyst that has a background in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses. You will help lay the groundwork in building a world class payments and risk operations group while working with Finance, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent behavior is identified and reduced on the platform.
You will report to the Payment Operations & Risk Manager and work from our office in Dublin (hybrid).

QUALIFICATIONS

• 4+ years of experience in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses
• Knowledge of payment processing, underwriting, financial statements, and basic bank and association rules
• You have experience working with risk & payments tools like Sift, Kount, Stripe, Plaid, Accertify, etc. and feel comfortable learning and exploring new software to improve our service
• You have experience using data to back up assumptions and make recommendations
• You’re collaborative and know how to connect the dots between teams and manage cross-functional initiatives
• You are curious, like to dig for answers to the unknown, and are comfortable making decisions autonomously

• Continuously monitor and evaluate fraud and portfolio risks through internal & external reports and tools
• Investigate/resolve escalated cases of account suspensions
• Conduct merchant and transaction level risk reviews
• Make decisions to approve/reject/escalate users for further information
• Maintain and improve current risk reporting
• Partner with Finance team to investigate chargebacks
• Partner with Customer Operations team to resolve escalated client issues
• Identify fraud rings and patterns of abuse
• Investigate/resolve payment related issues or exceptions
• Help with designing, implementing, and monitoring new methodologies and metrics for risk process and policy effectiveness.
• Provide training and mentorship for new Risk Analysts as the team expands