As a Payment Operations Specialist at First Alliance Credit Union, you will play a critical role in the daily operations of our electronic payment systems. You will be responsible for ACH processing, dispute and fraud case handling, remote deposit check review, servicing of debit and credit card programs, and risk mitigation activities. This role requires attention to detail, problem-solving ability, and a working knowledge of compliance requirements. Through collaboration with internal teams and a strong focus on accuracy and service, you will help protect member assets, support internal partners, and enhance the overall member experience.
Essential Functions

DIRECT MEMBER SUPPORT & EXPERIENCE DELIVERY

• Actively support both internal staff and members by providing expertise on payment-related issues such as disputes, returned items, card issues, and other transaction concerns.
• Partner closely with the Retail Experience team to ensure a seamless and consistent member experience across all touchpoints.
• Engage directly with members as needed—by phone, digital channels, or in person—to resolve issues, answer questions, and deliver accurate, empathetic, and timely service.
• Represent the credit union’s mission and values through every member interaction, reinforcing a culture of helpfulness, ownership, and service excellence.
• Maintain clear communication with front-line team members to ensure follow-up, transparency, and shared resolution of member concerns.

CANDIDATES WHO DEMONSTRATE CERTIFIED PROFICIENCY IN SPANISH OR SOMALI MAY BE ELIGIBLE FOR ADDITIONAL COMPENSATION. CERTIFICATION REQUIREMENTS AND COMPENSATION DETAILS WILL BE DISCUSSED DURING THE HIRING PROCESS.

Benefits include: 401(k), 401(k) Matching, Dental Insurance, Employee Assistance Program, Employee Discount, Health Insurance, Health Savings Account, Life Insurance, Paid Time Off and Vision Insurance.
Requirements:
The attributes listed below are representative of the knowledge, skills and/or abilities required.

Education: High school diploma or GED required.

• ACH Accreditation: Required or to be obtained within 12-18 months in the role.
• Candidate must maintain ACH accreditation (AAP) during employment.

Experience: 3–5 years of experience in financial operations preferred. Experience with ACH processing, clerical duties, and/or plastic card services is valuable.

• General knowledge of credit union policies and procedures is preferred.
• Familiarity with credit union account services and payment operations is a plus.

SKILLS:

• Advanced knowledge of electronic payment systems and fraud prevention tools
• Ability to work independently with a high degree of accuracy and accountability
• Strong communication skills for member and vendor interactions
• Experience leading or contributing to small projects or internal initiatives

ADDITIONAL DUTIES

• Perform other duties as assigned to support department and organizational goals, including backup coverage for critical payment functions as needed.

Experience: 3–5 years of experience in financial operations preferred. Experience with ACH processing, clerical duties, and/or plastic card services is valuable.

• General knowledge of credit union policies and procedures is preferred.
• Familiarity with credit union account services and payment operations is a plus