BENEFITS

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure and seniority
• Paid parental and adoption leave
• Compensation Range: $58,490-$67,589
  Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

ABOUT THE ROLE

The Payment Processing Analyst plays a critical role in ensuring smooth payment operations throughout a customer’s journey with Pushpay. This includes collaborating with sales teams to gather and pre-screen necessary documentation, providing underwriting support, onboarding, setting up, and testing new accounts. Once live, the Analyst ensures ongoing risk management, compliance, account maintenance (including data cleaning), and customer support via phone and ticketing systems. The Payment Processing Analyst works closely with Sales, Customer Success, and Billing teams to help grow the organization.
Ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; and named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025.

WHAT YOU’LL DO

• Collaborate with Go-To-Market (GTM) teams and customers to facilitate a seamless onboarding process.
• Evaluates and approves accounts based on risk analysis.
• Review merchant applications to identify inconsistencies and provide underwriting discernment, by exercising discretion in applying regulatory standards.
• Analyze transactions that meet risk thresholds to assess potential risks and recommend additional actions if necessary.
• Assess and resolve rejected payment items, making adjustments as needed to customer accounts.
• Maintain and update customer account information to ensure accuracy.
• Enter personally identifiable information (PII) into databases with high precision.
• Resolves risk-related support tickets independently, escalating critical tickets per guidelines.