Payment Processing Associate

at  Convera

ASSOCIATE, PAYMENT PROCESSING OPERATIONS

A principal function of this position includes the review and analysis of banking details, ensuring wires processed by Convera are compliant to client requirements. Associate day to day activity is related to the cases where further investigation is needed via email or other off-line used applications to understand wires’ status, execute client’s request, or provide confirmation if payment cycle has been successful completed.

• Resolving multi-channel payment queries via email, Swift messaging or SF cases providing immediate answers were possible and referring to banking partners or Client Service when
• Accurately process cancellations, reissues, and refunds requests in accordance with agreed SLA’s
• Follows recommendations from Treasury and CS Team to limit potential loss to Convera or our customer by setting up wires with the correct Time/Rate critical buybacks/reissues and action with urgency with the right currency requirements.
• Ensure appropriate accounting proof is present prior to actioning any repurchase request.
• Act as the bridge between our banking partners and internal customers both in writing and verbally as required.
• Identify and initiate the proper bank message to resolve payment breaks. Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to request for Compliance inquiries.
• Communicate frequently with the correspondent bank network to help resolve payment investigations.
• Review and validate banking details received from both internal and external parties.
• Monitor intake channels to keep the right level of daily productivity to enable Convera to deliver a good service and ensure the respective processing of wires within the agreed service level agreement.