OVERVIEW

Job Responsibilities/Job Functions:

• Identify and analyze customer files and amounts past due.
• Contact customers who have not met payment arrangements and receive telephone calls from these customers.
• Make collection calls using an auto-dialer.
• Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers/Fido policies.
• Update accounts, provide confirmations and follow up as necessary in accordance with the law.
• Collect overdue balances.
• Meet established productivity objectives.

Job Qualifications:

• High school diploma or higher.
• Available to work on a flexible schedule: days, evenings and week-ends.
• English-French Bilingualism preferred.
• Possess basic computer knowledge (Windows-based systems and internet navigation).
• Possess superior multitasking abilities.
• Demonstrate ability to positively influence others (propose options/solutions to customer).
• Know how to deal with problem issues with a sense of urgency.
• Are punctual and committed to work schedules.

Job Type: Fixed term contract
Contract length: 8 months
Pay: $17.00-$20.00 per hour
Expected hours: 36.25 per week
Work Location: In person
Application deadline: 2025-08-1

• Identify and analyze customer files and amounts past due.
• Contact customers who have not met payment arrangements and receive telephone calls from these customers.
• Make collection calls using an auto-dialer.
• Diagnose problems, propose solutions and negotiate payment arrangements in accordance with Rogers/Fido policies.
• Update accounts, provide confirmations and follow up as necessary in accordance with the law.
• Collect overdue balances.
• Meet established productivity objectives