PAYMENT RESEARCH ANALYST:

On behalf of our Telecommunications client, Procom is searching for a Payment Research Analyst for a 12 month contract role. This position is a hybrid position with 4 days onsite at our client’s Toronto office.

PAYMENT RESEARCH ANALYST - JOB DESCRIPTION:

The Payment Research Analyst will be responsible for managing and analyzing customer accounts with overdue balances. This role involves direct communication with customers to arrange payments and update account information, ensuring compliance with company policies and legal requirements.

PAYMENT RESEARCH ANALYST - MANDATORY SKILLS:

• High school diploma or higher.
• Available to work on a flexible schedule: days, evenings, and weekends.
• Possess basic computer knowledge (Windows-based systems and internet navigation).
• Possess superior multitasking abilities.
• Demonstrate ability to positively influence others (propose options/solutions to customers).
• Know how to deal with problem issues with a sense of urgency.
• Are punctual and committed to work schedules.

PAYMENT RESEARCH ANALYST – NICE-TO-HAVE SKILLS:

• English-French Bilingualism preferred.
• Experience in a similar role.
• Strong teamwork skills.
• Excellent problem-solving abilities.
• Effective communication skills.

• Identify and analyze customer files and amounts past due.
• Contact customers who have not met payment arrangements and receive telephone calls from these customers.
• Make collection calls using an auto-dialer.
• Diagnose problems, propose solutions, and negotiate payment arrangements in accordance with Rogers/Fido policies.
• Update accounts, provide confirmations, and follow up as necessary in accordance with the law.
• Collect overdue balances.
• Meet established productivity objectives.