DaySmart supercharges experience-based businesses with innovative, industry specific software services that power customer and revenue growth. With thousands of partners worldwide and dozens of industry awards, we provide best-in-class solutions to accelerate their business.

POSITION:

We are looking for a highly analytical and detail-driven Payment Risk Analyst to join our Risk & Compliance team. This role is essential to protecting our subscription-based SaaS business from financial fraud, payment abuse, and regulatory non-compliance. You will monitor and investigate suspicious transactions, manage KYC workflows, and optimize fraud detection processes at scale. If you thrive in a data-centric environment and have a passion for operational risk in digital platforms, we want to hear from you.

QUALIFICATIONS:

• Bachelor’s degree in Business, Finance, Risk Management, Data Analytics, or related field.
• 2–5 years of experience in fraud operations, risk analysis, or trust & safety within a SaaS or digital payments environment.
• Familiarity with subscription billing platforms (e.g., Stripe, Recurly, Chargebee, Zuora).
• Hands-on experience with KYC/AML platforms and fraud detection tools.
• Working knowledge of compliance frameworks and regulatory standards applicable to SaaS companies.
• Strong analytical skills; proficiency in Excel, and risk reporting tools.
• Exceptional attention to detail and problem-solving skills.

PREFERRED QUALIFICATIONS:

• Experience handling fraud and KYC in a high-volume self-service SaaS product.
• Professional certifications: CFE, CAMS, or equivalent.
• Exposure to chargeback mitigation tools or third-party fraud prevention systems.
• Proficiency in SQL

Fraud Detection & Transaction Monitoring

• Monitor recurring and one-time payments for suspicious behavior including stolen card usage, refund abuse, account takeovers, and bot attacks.
• Investigate anomalies in transaction and customer behavior using fraud platforms, internal tools, and custom rule sets.
• Refine risk rules and thresholds to reduce false positives while protecting against evolving fraud tactics targeting SaaS models (e.g., free trial abuse, card cycling).
• Liaise with billing, customer success, and engineering teams to improve payment integrity and minimize loss exposure.

KYC & User Verification

• Perform customer identity and documentation reviews during onboarding or account upgrades, especially for enterprise or high-risk clients.
• Conduct risk-based customer due diligence (CDD) and enhanced due diligence (EDD) for flagged or escalated users.
• Work with KYC vendors to maintain efficient and compliant identity verification flows.

Chargeback & Abuse Management

• Investigate and dispute chargebacks in collaboration with billing and customer success teams.
• Track refund and cancellation trends to identify patterns of abuse or potential product misuse.
• Maintain clear records of investigations for audit and reporting purposes.

Risk Reporting & Analysis

• Analyze fraud and KYC metrics to identify trends and recommend proactive measures.
• Develop dashboards and reports for internal stakeholders highlighting loss prevention KPIs, fraud incidents, and risk scoring effectiveness.
• Contribute to incident reviews and post-mortem analysis to strengthen future fraud prevention efforts.