Payment Services Manager at Austin Telco Federal Credit Union

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Services, ACH, Wire Transfers, Bill Pay, Card Services, Fraud Detection, Leadership, Coaching, Performance Management, Process Improvement, Regulatory Compliance, Communication, Interpersonal Skills, Time Management, Organizational Skills, Detail Orientation

Industry

Financial Services

Description

Description Payment Services Manager|Location: 11149 Research Blvd, Austin, Tx 78759|Department: Payment Services| Employment Type: Full-Time The Payment Services Manager is a hands-on operational leader responsible for overseeing the Payment Services department. This role drives process improvements, ensures regulatory compliance, and develops a high-performing team. The ideal candidate is passionate about operational excellence, member experience, and innovation in payment operations. What you'll do Lead daily operations across ACH, Share Draft, wire transfers, bill pay, Card Services, and fraud detection. Manage and develop the Payment Services team through coaching, performance management, and collaboration. Maintain vendor relationships and ensure service quality across payment platforms. Identify and implement process improvements to enhance efficiency and member satisfaction. Partner with Accounting and Finance to reconcile payment-related general ledgers. Serve as an escalation point for complex payment issues. Collaborate with Risk Management on compliance matters including OFAC, FinCEN, IRS, and BSA/SAR. Coordinate with tech support and vendors to resolve technical issues. Analyze payment trends and recommend operational enhancements. Support new payment initiatives and lead training efforts. Hire, train, and evaluate team members. Plan daily workflows and allocate resources effectively. Address employee concerns and ensure compliance with internal policies. Foster a professional, collaborative, and member-focused team culture. What You Bring Bachelor’s degree in Business, Finance, or related field (preferred). Accredited ACH Professional (AAP) certification required within two years of hire. 2–3 years of experience in financial services or banking operations, with a focus on payments. Minimum 2 years of leadership experience. Strong understanding of ACH, wire, share draft processes, and Card Services. Excellent time management, organizational, and delegation skills. High attention to detail and ability to thrive in a fast-paced environment. Strong communication and interpersonal skills with a member-first mindset. What We Offer: 401(k) Retirement Plan with company match, plus a Pension Plan to support your long-term financial goals. Paid Federal Holidays for all employees—including part-time team members. Community Engagement Opportunities through credit union-sponsored volunteer initiatives and events. Additional Requirements Good credit standing (verified prior to hire) Successful background check and drug screening upon offer Why Join Us? At Austin Telco, we’re committed to delivering exceptional service to our members and fostering a workplace culture built on integrity, collaboration, and growth. Join a team that values innovation and leadership in financial services. Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Payment Services Manager oversees the Payment Services department, driving process improvements and ensuring regulatory compliance. This role also involves managing a high-performing team and addressing complex payment issues.