Payment Services Manager at Papaya Global

, , Mauritius -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Payments Implementation, Customer Onboarding, Payroll Payments, Communication Skills, Problem Solving, Multitasking, Salesforce, Microsoft Office

Industry

Financial Services

Description

Description Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. Papaya is expanding its Payments Implementation team and are looking for an experienced implementation specialist. Our business is currently going through significant growth, and we require an individual with prior experience of onboarding customers within Payments and preferably Payroll Payments. You Will: Be responsible for the E2E payments process from onboarding to ongoing. This will involve regular interaction with customers and providing SME guidance where necessary on payroll and authority payments across different countries. Work with Papaya’s Due Diligence/KYC team to help approve all new customers. Conduct ‘penny tests’ for all new customer employees prior to go-live. Provide training to customers on how to use the Payments component of the Papaya platform. Be the first port of call for payment related queries and concerns Investigating and responding to payment queries from internal and external parties Monitoring of payments execution and resolving any issues Working with 3rd party payment providers to resolve queries Ensuring payments/reports are loaded on to the system correctly and timely Provide and maintain exceptionally high levels of customer service Work collaboratively with the rest of the payments and customer service teams as we continue to scale Requirements Bachelor’s degree – preferably in a STEM subject Excellent project management skills – qualifications preferred. 3+ years of experience in onboarding/implementation within a Payments division or company. Experience of Payroll Payments would be a significant advantage. Excellent communications skills – written and verbal Proactive and creative in problem-solving, showing responsible approach and ownership Ability to multitask and work under pressure Proficient in tools like Salesforce, Microsoft office etc. Experience working in a scale-up business would be beneficial Nice to have None

Responsibilities

The Payment Services Manager will be responsible for the end-to-end payments process from onboarding to ongoing support, including customer interaction and guidance on payroll and authority payments. The role involves monitoring payment execution, resolving issues, and providing training to customers on the Papaya platform.