Do you have a passion for helping others?
Do you thrive in a lively, supportive, and community-focused workplace?
Do you appreciate the unique roots of our organization? Yes, we started in the Olympia Brewery even though we serve all of Washington today.
Want to be part of something special?
If you’re nodding along, then we want to hear from you!
O Bee Credit Union is hiring a Payment Services Specialist to join our amazing team in our Operations Department. This is a full-time role that plays a vital part in supporting our mission, our Members, and our one-of-a-kind company culture.

WHAT DESIRED QUALIFICATIONS YOU’LL BRING

• High school diploma or equivalent required.
• Minimum of three years in a customer service role.
• At least two years of direct experience in a financial institution.
• Experience with ACH, draft and wire processing, transaction adjustment and payments research preferred.
• Strong proficiency in written and verbal communication, problem-solving, and attention to detail.
• Previous Symitar software experience is preferred.
• Proven analytical and technical skills, ability to independently troubleshoot and problem solve.
• Excellent communication and interpersonal skills, with the ability to collaborateeffectively across functions and levels of the Credit Union.
• Must be able to pass a background and credit check.

SKILLS THAT SHINE

• Ability to communicate verbally and in writing.
• Proven ability to collaborate proactively with other team members and departments.
• Knowledge of payment operations and regulations.
• Possess a strong sense of urgency.
• Effectively sets priorities, allocates resources, takes accountability, and achieves results.
• Effective organizational, problem solving, and multitasking skills.
• Ability to work independently and be self-motivated.
• Ability to perform in high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Demonstrated proficiency in Microsoft Office products. (Excel and Outlook)

Member Experience & Service Delivery:

• Provide research, support and collaboration with Team Members in pursuit of world class Member service

WHAT YOU’LL DO

As our Payment Services Specialist, you’ll be responsible for the efficient and effective processing of ACH, drafts/check files, wire transfers, and other payments-related duties.

RESPONSIBILITIES

Operational Excellence:

• Process consumer and business ACH files, including notifications of change, disputes, and returns.
• Assist team members and Members with payment-related inquiries.
• Assist and process unauthorized or stop payments.
• Process daily check files, returned check files, exceptions and check adjustments.
• Handle incoming and outgoing wire transfer processes, returns, and conduct research as necessary.
• Process adjustments for Shared Branching transactions.
• Assist with account charge offs, debit and credit exceptions and research.
• Complete quality control tasks and account file maintenance reporting.
• Process incoming and outgoing bill payment exceptions.
• Process state and business account payroll files.
• Ensure accurate and timely reconciliation of ACH settlements.
• Recognize and identify ACH compliance issues and report to management.
• Accurately image and maintain Credit Union files and documentation to ensure proper indexing and accessibility.
• Maintain strong collaborative relationships with our Fraud, Compliance, Business Services, and Member Experience departments.
• Participate in special projects as requested.

Member Experience & Service Delivery:

• Provide research, support and collaboration with Team Members in pursuit of world class Member service.

Compliance & Risk Management:

• Maintain comprehensive knowledge of Credit Union operations, policies, procedures, products and services.
• Adhere to all relevant regulations including NACHA rules, Regulation E, etc.
• Ensure compliance with security, audit, regulatory, and privacy policies, including the Bank Secrecy Act.

Perform additional duties as needed to contribute to the success of O Bee Credit Union.