Payment Solutions Analyst at Satellite Office

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Processing, Loan Ledger Management, Receivables Management, Payables Management, Analytical Thinking, Problem Solving, Customer Service, Risk Identification, Communication Skills, Australian Banking Landscape, Financial Reconciliation, Stakeholder Management

Industry

Outsourcing and Offshoring Consulting

Description

The Payment Solutions Analyst supports our customers, brokers, funders, and teams in ensuring payments are processed correctly, on time, every time. The Payment Solutions Team is responsible for the accuracy of the loan ledger, identification and allocation of unallocated funds, servicing Wisr loans and Wisr Financial Wellness Products, and managing payments to brokers, aggregators, and funders. RESPONSIBILITIES Process daily payables related to loan settlement and disbursement functions across Wisr products. Manage settlement-related issues, ensuring timely resolution and accuracy, including investigating and reprocessing failed or rejected payments. Process daily receivables functions, including clearing and allocating funds, managing arrears positions, and treating dishonoured payments. Work with partners to investigate and allocate unallocated funds to reduce the daily spot balance. Process weekly payables for WisrApp Roundups and monthly payables for aggregator commissions. Provide exceptional customer service while supporting and educating customers with these processes and complex loan servicing-related queries and complaints. Document & provide requested details for Secured Vehicle Loans insurance-related claims. Liaise with internal and external customers to troubleshoot and resolve system and process-related issues and customer complaints. Proactively identifies gaps in processes and knowledge, and works to close them accordingly. SKILLS, QUALIFICATIONS, EXPERIENCE & BEHAVIOURS Transferable skills as below 2 years of transferable experience Understanding of core payment principles Understanding of the Australian banking and payments landscape Follows process with support Follows process with limited support, suggests improvement, and moves autonomously between tasks without needing direction Identifies and flags risks Understands operational risk principles, flags risks, and adheres to the escalation policy Attuned listening, eye for detail, genuine care, empathy, and understanding of different stakeholders and customers at different stages of the product life cycle Exceptional communication skills (verbal and written), with the ability to break down complex concepts Strong analytical and problem-solving mindset, with the ability to search for answers to problems An inquisitive, growth mindset, embracing pace, change, and feedback. Operates with proactive curiosity and determination MEASURES OF SUCCESS Daily payables and receivables functions completed on schedule Team’s KPI achievements New team member’s Training plan progress Quality hindsight scores Customer Service NPS/ complaints

Responsibilities

The role focuses on managing daily payables and receivables to ensure accurate loan settlements and disbursements. It involves resolving payment failures, allocating unallocated funds, and providing customer support for complex loan servicing queries.