SUMMARY

The Payment Solutions Clerk is responsible for managing clerical records within the department, processing recovery payments, and reconciling payments made over the phone. This critical role ensures the smooth operation of the department by maintaining accurate financial documentation and supporting payment reconciliation. The clerk will collaborate closely with management and the legal team to ensure compliance and resolve any payment-related issues. Along with other duties designated by the department’s leader.

BSA REQUIREMENTS

This job requires an understanding of and compliance with the Bank Secrecy Act, OFAC, the USA PATRIOT Act, and related 1DCU policies and procedures, including the reporting of suspicious activity, including insider abuse, as directed.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS

· High school diploma or general education degree (GED).
· Two to three years of experience in a collection’s capacity.
· Strong verbal, written, and analytical skills.
· Experience with Microsoft Office (Word, Excel and PowerPoint).

PREFERRED EDUCATION, EXPERIENCE, & SKILLS

1. Bachelor’s degree in a related field.
2. Previous collections experience at a financial institution.

ESSENTIAL FUNCTIONS

· Answer phone calls, check department mailbox and transfer calls to the proper destination or service the member if possible.
· Prepare files for legal suits, writs and claim and delivery to our designated third-party collection company or legal counsel.
· Prepares legal documents and updates to be sent to members after repossession.

· Keeps track and maintains Bankruptcy logs.

• Process transactions including payments, mail items, other related items.
• Accurately and efficiently research transactions, process incoming returned checks and follow up on collection activities of these.
• Facilitate accurate document preparation for court related items such as small claims documents, tax levies, right to cure forms, proof of claims, reaffirmations, etc.
• Contact members regarding negative shares and determine reasons for non-payment.

· Mails notices and letters to members to encourage payment of delinquent accounts.

· Record information about financial status of member and status of collection efforts.

• Ensure account and loan charge-offs are assigned to a collection agency.
• Reconciles accounts assigned for accuracy, process and post agency payments, and report direct payments to agency.

· Prepares Negative share write off reports for submission to Management and submit to check systems.

· Works with branch associates and/or members wanting to pay off their charged off account.

• File debt protection claim for members who are currently unemployed.
• File Gap Claims for members who have a deficiency balance on their loan.
• Reviewing courtesy pay eligibility, reviewing daily reports and taking necessary actions as needed.
• Review and handle E-Oscar deputes.
• Processing payments over the phone or online.
• Run monthly reports that are assigned.
• Noting accounts accurately and thoroughly.
• Closing line of credits, visa, checking, debit and ATM Cards.
• Follow all policies, procedures, and collection guidelines.
• Comply with BSA and other applicable regulations.
• Must be knowledgeable of fair Debt Practices Act and Bankruptcy Laws.

OTHER DUTIES

Other Duties as assigned
Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In perso