Payment Specialist at Saskatchewan Workers' Compensation Board

Regina, Saskatchewan, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Calculation, Customer Service, Data Entry, Financial Analysis, Regulatory Compliance, Written Communication, Oral Communication, Problem Solving, Decision Making, Time Management, Mathematical Accuracy, Case Management

Industry

Insurance

Description

Payment Specialist Permanent Appointment Regina Head Office Job Summary: Calculates and issues initial, ongoing and priority wage loss payments for workers, employers and dependents. Reviews and calculates regular and complex payments for the life of the claim. Obtains wage base and other payment related information and calculates payments based on the Act, Policies and Procedures. Issues out of pocket medical and travel expenses and various allowances to clients and third parties for the life of the claim. Recalculates and enters data for underpayments and overpayments. Updates claim file information as received. Responds to telephone inquiries regarding regular and complex claims from clients, employers, dependents and their representatives regarding payment issues. Duties & Responsibilities: 1. Proactively contacts and responds to parties to expedite the receipt of payment related information. Determines appropriate initial & ongoing wage bases from information on file and/or obtained from workers and employers and will decide wage base information to be used to meet service standards in accordance with Policies, Procedures and Legislation on a daily basis. 2. Calculates and issues payments by collecting or verifying information such as return to work earnings, time lost for medical appointments, etc. & entering the data on the payment system. Approves and generates payments & provides secondary approval within authority levels for: * Bi-weekly benefits * Time Loss for Medical Appointments * Vocational Services expenses * Long Term Earnings Replacement Benefits * Dependent Benefits * Permanent Functional Impairment entitlement * Out of pocket expenses (travel, prescriptions, Adhoc) * Allowances (Independence Allowance, Personal Care, Clothing Allowance, etc) * Old Act Payments * Third Party Vendors * Third Party Demands (CRA, Maintenance Enforcement, etc) * Quick Cheques 3. Responds to telephone and written inquiries from clients, employers, dependents and their representatives regarding payments, how compensation rates are determined, how to fill out forms properly and any payment related inquiries. Also responds to inquiries regarding the Act and WCB policies and procedures. 4. Provides written and verbal explanation regarding payments, underpayments, overpayments etc., for the clients. Assists members of the Operations team & other WCB departments with Operations Payment related questions. 5. Calculates underpayments and overpayments by obtaining information from worker, employer or dependent, determining overpayment/underpayment amount. Documents recalculation details on file. Sends letters to worker, employer or dependent outlining calculation details. 6. Documents, for the file, information received over the phone or by email that may affect entitlement. Brings such information to the attention of appropriate team member when applicable. This may include client demographic information, time loss information, or other changes. 7. Performs annual reviews of claims to ensure payment calculations, rates and documentation are accurate and reflect the current customer profile. Also manages year end rate changes for impacted customer groups. 8. Prioritizes work based on need of injured workers, employers and team members. 9. Participates in payment meetings, CPI initiatives and works with people and processes to continuously improve the customer experience. 10. Ensures consistency of Payment processes for all customers. Qualifications: Two (2) years successfully completed post-secondary education in business, health care, education or social sciences. Plus one (1) year of successful experience providing direct customer service demonstrating the ability to do the following: * Apply knowledge of policies and related procedures in decision-making * Organize work efficiently * Set priorities appropriately * Complete work within established time frames * Utilize mathematical skills with a high degree of accuracy in order to make payment-related calculations * Effectively communicate orally and in writing * Problem solve * Make sound decisions with minimal supervision Please note that travel for training may be required. Training may take place in Regina or Saskatoon or alternate between both locations. Application Deadline: June 24, 2026 Applications: It is the responsibility of the applicant to ensure that the application is received through the online application system prior to close. Each application must include a cover letter explaining how each qualification is met and an updated resume. The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply. Workers’ compensation insurance is a provincial responsibility. Each Canadian province and territory has its own workers’ compensation legislation. The Saskatchewan Workers’ Compensation Board (WCB) operates like an insurance company. We provide guaranteed benefits and programs to injured workers in industries covered by The Workers’ Compensation Act, 2013 and we protect registered employers from lawsuits when a workplace injury happens. The Saskatchewan WCB was established in 1911 because of a historic compromise between Saskatchewan workers and employers. Under that compromise, workers injured on the job in covered industries do not have to pay for the benefits they receive or sue their employers to get them. Costs are paid entirely by Saskatchewan employers in covered industries. This is referred to as a no-fault insurance system, also referred to as the compensation system. The WCB’s vision is to eliminate injuries and restore abilities. This is the fundamental driver of all that we do on behalf of our customers – the workers and employers of the province. The WCB is governed by The Workers’ Compensation Act, 2013. Payment specialists within the claims payments team are responsible for calculating earnings loss payments for injured workers, employers and dependants. Where applicable, this department reimburses out-of-pocket medical and travel expenses and issues various allowances to customers and third parties for the life of the claim.

Responsibilities

Calculates and issues wage loss payments, medical expenses, and allowances for workers and employers based on legislation and policy. Manages claim files, handles payment inquiries, and performs annual reviews to ensure accuracy in compensation rates.