Payment Support Specialist

at  Mable

YOUR SKILLS AND EXPERIENCE:

• 2+ years experience in either Accounts Receivable, NDIS Plan Management or Customer Service (Banking/Finance).
• Knowledge of NDIS funding (desirable).
• Intermediate Excel skills would be advantageous.
• Exceptional problem solving skills.
• Excellent Customer Service and Communication skills.
• Ability to build exceptional relationships with customers, colleagues and Disability/Aged Care Providers.

INCLUSION AT MABLE

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.
People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.
We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia’s largest and fastest growing healthtech platforms.
We have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss your opportunity to join a thriving scale-up and deliver change to Australia’s care and support sector.
Reporting to the team Supervisor you will be joining the collections team in supporting clients, providers and funding organisations to resolve the barriers to payment.