Payment Support Specialist - Weekend Coverage at Nuvei

Vilnius, Vilnius County, Lithuania -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

1500.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Analytical Skills, Communication Skills, Organizational Skills, Multitasking, Problem Solving, Team Collaboration, Payment Processing, Escalation Management, Process Improvement, Industry Trends, Client Interaction, Report Generation, Adaptability, Attention To Detail

Industry

Financial Services

Description

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Your Mission We are seeking an enthusiastic, result-driven professional with energy and a can-do attitude to join our international Payment Support team. Your role will focus on handling escalations from clients and internal teams, investigating payment-related issues, and ensuring timely and accurate resolutions. You’ll also engage with banks and partners, contribute to process improvements, and help maintain high service standards across the board. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment. The role requires working during the all weekends. The working schedule will be 5 days per week. Key Responsibilities Coordinate and manage support requests based on priority and origin, ensuring timely handling within service level agreements (SLAs). Communicate with banks and Nuvei’s partners as well as internal teams such as R&D and Product to support resolution of complex payment-related inquiries. Monitor, report, and track technical and payment-related complaints, ensuring swift and effective handling, and escalating to relevant departments when needed. Investigate errors and logs and provide in-depth analysis for both clients and internal departments. Process, investigate, and respond to escalations to ensure customers’ issues reported via all channels are resolved to our client’s satisfaction. Ensure all tasks are performed in line with the current procedures. Stay informed on industry trends, internal policies, and product updates to ensure accurate support and continuous learning. Contribute to team performance by meeting KPIs and fostering a collaborative work environment. Perform other tasks assigned by management to support team and company goals. Fluency in English (written and verbal). A university or college degree, or equivalent work experience. 1–2 years of experience in a customer-facing role, ideally involving technical support or online payments. Strong analytical skills with the ability to investigate logs, produce reports, and understand communication protocols (e.g., client-server interactions). Excellent communication skills and the ability to explain complex concepts clearly to global audiences. A collaborative mindset and the ability to work effectively as part of a team. Strong organizational skills and the ability to multitask in a fast-paced environment. A professional, ethical, and tactful approach to work. Experience working with international clients and cross-functional teams. The ability to stay calm under pressure and adapt to changing priorities. Monthly salary: € 1,500 (before taxes). A specific salary is offered based on competence, work experience, and compliance with other job requirements. Monthly LIDL or WOLT food allowance; Hybrid working model; Private health insurance; One-month workcation; Cool and modern penthouse office in Vilnius city; Annual bonus depending on company and individual results; Space for personal and professional growth, training, giving back to community activities; Office perks, a great atmosphere, company events and a lot more to explore. Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

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Responsibilities

The role involves handling escalations from clients and internal teams, investigating payment-related issues, and ensuring timely and accurate resolutions. You will also engage with banks and partners, contribute to process improvements, and help maintain high service standards.