Payments Agents - Marbella (eve/nights) at Legendz

Marbella, Andalusia, Spain -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Numerical Skills, Attention to Detail, Data Entry, Record-keeping, Technical Proficiency, Payment Systems, Financial Systems, Communication Skills, Collaboration Skills, Problem-solving, KYC Verification, Transaction Processing, Report Generation, Auditing, Compliance

Industry

Entertainment Providers

Description

Intro to Legendz Legendz is an exciting and innovative social casino platform offering a variety of casino-style games like slots, poker, and table games in a virtual environment. Players enjoy a free-to-play experience using virtual currencies, with the opportunity to win real-world prizes such as cash and gift cards. By blending fun gameplay with the thrill of sweepstakes, Legendz provides a unique and engaging experience, all while maintaining a responsible and legal framework for players. Join our dynamic team at Legendz, where we’re transforming the world of social gaming and providing players with top-tier entertainment! A Glimpse into the Role Legendz is looking for a Payments Agent to join our dynamic Payments team. This role is ideal for someone with strong analytical and numerical skills, a keen eye for detail, and a passion for ensuring smooth, secure, and compliant transactions. You will play a key role in verifying and processing redemptions, assisting customers with payment issues, and working closely with our Risk & Fraud teams to maintain a trusted environment for our players. Your work will directly impact player satisfaction, compliance, and operational efficiency—making you an essential part of our financial ecosystem at Legendz. 🕓 This is a evening/night shift-based role operating from Monday to Sunday, with rotating shifts between 18:00–02:30, 22:00–06:30 What You Will Do Verify and process redemption requests, ensuring they meet compliance and fraud prevention standards. Support customers with payment-related issues such as declined transactions or delayed redemptions. Collaborate closely with the Risk & Fraud team to share information on suspicious or high-risk activity. Verify customer identity (KYC) before processing large transactions. Generate transaction and reconciliation reports for internal auditing and accounting. Assist with resolving customer complaints related to payments. What We’re Looking For (requirements) Strong numerical and analytical skills, with the ability to process and interpret data accurately. Exceptional attention to detail and accuracy in data entry and record-keeping. Technical proficiency in relevant payment and financial systems. Excellent communication and collaboration skills, with a proactive approach to problem-solving. What We Offer At Legendz we’re committed to creating an exciting and rewarding environment for both our players and our team. Here’s what you can expect when you join us. Innovative Work Culture – Be part of a forward-thinking team that’s changing the landscape of social casino gaming. Career Growth Opportunities – We provide a supportive environment that encourages personal and professional development. Creative Collaboration – Work alongside passionate individuals in a collaborative, dynamic team setting. Competitive Compensation – We offer a competitive salary package, along with benefits to support your well-being. Flexible Work Environment – Enjoy a healthy work-life balance with flexible work options. Employee Recognition – We value hard work and dedication, offering recognition programs to celebrate achievements. Exciting Industry – Work in a fast-growing, fun, and engaging industry with opportunities to make a lasting impact. Building Belonging We are dedicated to creating a workplace that embraces and celebrates diversity. We welcome individuals from all backgrounds and experiences, believing that diversity fosters innovation and drives success. We are committed to providing equal opportunities for all employees and working to ensure a culture where every voice is valued and respected. Join us in building an inclusive environment where everyone can thrive and contribute to our shared achievements.

Responsibilities

The Payments Agent will be responsible for verifying and processing customer redemption requests while ensuring adherence to compliance and fraud prevention standards. This role also involves assisting customers with payment issues and collaborating closely with the Risk & Fraud team.