Payments and Fraud Analyst - FTC at Frasers Group

Shirebrook, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Chargeback processing, Fraud investigation, Payment dispute resolution, Data analysis, Trend identification, Stakeholder management, Communication, Attention to detail, Microsoft Outlook, Microsoft Excel, Microsoft Teams, Contact centre operations, Card Not Present transactions, Problem solving

Industry

Retail

Description

Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision – we are building the worlds most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: Think without limits – Think, think fast, think fearlessly Own it and back yourself - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description You will assist with Chargebacks relating to card payments and various payment methods in the Card Not Present environment. This will include payment disputes (chargebacks), along with investigating and identifying fraud. Being a point of contact, assisting customers and colleagues providing solutions over email and internal systems for various payment queries. You will find patterns, trends and inaccuracies in multi £M of “Card Not Present” transactions, playing a key role in an integral part of our business. The responsibilities: Processing our Card Payment and PayPal chargebacks. Communicating with customers and colleagues over email and internal, assisting with payment enquiries Building relationships with key stakeholders, both internally and externally. Looking for patterns/trends in chargeback activity and communicating out to the wider team and business Working as a team to implement best practice for the Group. Ensuring meticulous attention to detail when investigating and building representment docs (defences). Fixed Term contract until 1st of March 2027 Qualifications Experience in a contact centre environment role with exposure to fraud cases/situations/ways of working Focused and fearless in approach to work Able to spot trends and communicate effectively to the wider team Capacity to work independently as well as part of a team particularly in high pressured situations A positive ‘can do’ attitude and excellent work ethic Computer literate- Outlook, Excel, MS Teams Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Responsibilities

The role involves processing card payment and PayPal chargebacks while investigating fraud within a Card Not Present environment. You will also act as a point of contact for payment queries and identify trends in transaction data to support the wider business.