Payments Assessor at Accident Compensation Corporation

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

61766.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focused, Strong Communicators, Resilient, Detail Oriented, Adaptable, Tech Savvy

Industry

Government Administration

Description

Kick-start your career at ACC in 2026 Enable our clients to focus on their rehabilitation rather than their finances Permanent roles based in Dunedin & Hamilton About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident. You can find more about ACC and the work we do here. About the role | Mō te tūranga mahi As a Payments Assessor, you will be calculating and paying weekly compensation to our clients recovering from injuries. Part of your role will involve some difficult conversations with our clients in relation to over-payments. While we train you on how to handle these calls and our leaders will support you where possible, it is important that you are comfortable having these types of conversations. This is a fast-paced role where there will be opportunities for you to continually grow and develop your skills as a Payments Assessor, increasing your expertise across several Payments tasks and learning more complex work types. We are recruiting for the Level 1 Payments Assessor role in Dunedin and Hamilton. This role has a set start date of 16 March 2026. About you | Mōu You don’t need to have previous experience in Payments to join the team! Our team come from a range of backgrounds. We are looking for people who are: Customer focussed - confident on the phone, quick at building rapport and able to take ownership of resolving problems for our clients. Strong communicators - able to explain complex information in simple ways. Resilient and self-aware - you manage your wellbeing, handle unplanned changes with composure, and bounce back from challenges. Detail oriented – able to multitask and prioritise your work in a busy and fast-paced environment. Adaptable – comfortable working in a fast-paced environment, shifting priorities and work types at short notice as business needs evolve. Tech-savvy - confident navigating multiple systems, typing while talking on the phone, and using technology. Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. To encourage this we have employee networks to support our colleagues from diverse backgrounds. The appointing salary for this role is $61,766 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. How to apply | Me pēhea te tuku tono Please attach your CV and cover letter telling us why you would be a great fit and what you would bring to the role. Applications will close at 11.59pm on Sunday 18 January 2026 and can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email hrhelp@acc.co.nz with the role title and location in the subject line.

Responsibilities

As a Payments Assessor, you will be calculating and paying weekly compensation to clients recovering from injuries. You will also handle difficult conversations regarding over-payments with clients.