Payments Assessor Level 1 at ACC New Zealand

Dunedin, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

61766.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Decision Making, Customer Focus, Communication, Resilience, Detail Oriented, Adaptability, Tech-savvy, Problem Solving, Multitasking, Rapport Building

Industry

Government Administration

Description

* Kick-start your career at ACC with opportunities to grow and develop * Enable our clients to focus on their rehabilitation rather than their finances * Permanent roles based in Dunedin and Hamilton About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident. You can find more about ACC and the work we do here [https://www.acc.co.nz/]. About the role | Mō te tūranga mahi We are recruiting for Payments Assessors, Level 1 with a set start date of Monday 14 September 2026. We have multiple positions available that can be based at our Hamilton and Dunedin offices. As a Payments Assessor, you will be calculating and paying weekly compensation to our clients recovering from injuries. Part of your role will involve some difficult conversations with our clients in relation to over-payments. While we train you on how to handle these calls and our leaders will support you where possible, it is important that you are comfortable having these types of conversations. This is a fast-paced role where there will be opportunities for you to continually grow and develop your skills as a Payments Assessor, increasing your expertise across several Payments tasks and learning more complex work types. About you | Mōu We’re looking for people to join our Service Delivery teams around the regions so we can continue to meet the demands of the growth in claims volumes, support change interventions underway and execute on initiatives in the Rehabilitation Performance Improvement Programme (RPIP). You don’t need to have previous experience in Payments to join the team! Our team come from a range of backgrounds. We are looking for people who are: * Sound decision making – ability to review a wide range of information, use legislation, review risks and inform good decision making. * Customer focussed - confident on the phone, quick at building rapport and able to take ownership of resolving problems for our clients. * Strong communicators - able to explain complex information in simple ways. * Resilient and self-aware - you manage your wellbeing, handle unplanned changes with composure, and bounce back from challenges. * Detail oriented – able to multitask and prioritise your work in a busy and fast-paced environment. * Adaptable – comfortable working in a fast-paced environment, shifting priorities and work types at short notice as business needs evolve. * Tech-savvy - confident navigating multiple systems, typing while talking on the phone, and using technology. Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that: * Employee networks to support our colleagues from diverse backgrounds. * The option to explore flexible working that suits your needs and ours. The appointing salary for this role will be $61,766 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. How to apply | Me pēhea te tuku tono Please attach your updated CV and a cover letter telling us why you would be a great fit and what you would bring to the role. Applications will close at 11pm on Sunday 10 May 2026 however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HRHelp [hrhelp@acc.co.nz]

Responsibilities

Calculate and pay weekly compensation to clients recovering from injuries. Handle difficult conversations regarding over-payments and manage various payment tasks in a fast-paced environment.