The Service Delivery team is a core part of the Auction business, made up of Payments and Vendor support, both functions are responsible for delivering excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA. Ensuring sales are delivered successfully and customer service levels are of high quality.

SKILLS, KNOWLEDGE AND EXPERIENCE:

• A keen eye for detail
• Strong administration skills
• Ability to work within rigid regulations and procedures.
• Excellent customer service and interpersonal skills.
• Strong communication skills both verbal and written.
• Organised with ability to priorities tasks and work to tight deadlines
• Flexible and able to adapt to changes quickly

SCOPE OF ROLE:

To support the smooth and accurate running of the payments function, processing payments from buyers and out to vendors in an accurate and timely manner whilst providing customer service excellence at all times.

OBJECTIVES FOR ROLE:

• Responsible for facilitating payments from customers by electronic fund transfer & funding partners, ensuring that payment transfers are allocated to customer accounts
• Checking of company bank accounts for payments received by telegraphic transfer
• Ensure AIMS system is kept up to date with timely and accurate information
• Responsible for ensuring after sales invoicing is completed, sundry invoices are raised and all information is accurate and correct, distributing invoices and taking payment as appropriate
• Responsible for closing auction sales once invoicing is completed.
• Responsible for adding delivery requests to invoices, preparing all paperwork, and releasing deliveries to transport when paid
• Responsible for managing storage owed on overage vehicles, raising sundry invoices, dealing with related queries, and releasing when paid
• Responsible for managing outstanding vehicle and sundry debt, calling/ chasing customers for payment and dealing with related queries
• Responsible for ensuring that all payments transacted by you balance at the end of a sale
• Responsible for raising and taking payments for sundry invoices
• Completion of all necessary reports and providing explanation on any variants.
• Responsible for processing vendor payments in a timely manner including managing the finance clearance process.
• Responsible for dealing with customer enquiries, issues and concerns, both face to face and telephone, in line with Manheim’s customer services excellence standards, only escalating as appropriate
• To support/operate any ad hoc processes that are required to support the auction process and general duties.